Aftersales Customer Care and Order Handler

Our client — a world-leading manufacturer of cleaning and clearing vehicles is looking for an Aftersales Customer Care and Order Handler.

Purpose:

• Handle customer care registration in Dynamics D365
• Process incoming order lines pr. E-mail and create quotations and order confirmations 

• Create a reporting on customer care activities.

   

Experience:

• Minimum 0–3 years in relevant Customer Care and order handling.
• Experienced in Microsoft Excel and use of functions in Microsoft Excel.
• Experience in using Microsoft Dynamics 365.

Education and skills:

• Relevant educational background in the remote customer handling area
• Preferred some Excel training courses or experience in using Excel during education

• Handling of large amount data and selling item lists

   

Language and IT skills:

• High level English in both oral and writing. 
• Knowledge of Microsoft Windows and Office applications, particularly Excel
• Knowledge of Dynamics 365.

Responsibilities:

• Add information about related products that may be interesting for that customer (Filter package) to quotations and sales orders (upselling).
• Take unsolicited contact to the customers.
• Add a "Friendly Line" - "Thank you for dealing with us – ”We are looking forward to speak to you again”.
• Add the event as a note in D365 and description of any feedback on the related products.
• Book a follow up email message in D365 to ask if the goods was received well and if more is needed.

• Ask "One of 50" Questions to the customer, not the answer in text in D365 for that customer for Customer insight generation. 50 questions will be given.

   

Job conditions:

• Office location: Lviv
• Training in the head office located in Denmark
• Competitive salary and package