Account Manager

About Us: We are a development-focused company that provides specialized services based on our existing product solutions. We are looking for an experienced Unit Lead to join our team, bridging the gap between our sales and project management teams. If you are skilled in account management, project oversight, and possess a hands-on approach to client relationships, we would love to hear from you.
Role Overview: The Unit Lead will work as both an account manager and a project coordinator. The primary responsibilities include converting leads interested in our development services, ensuring seamless project execution, and maintaining long-term client relationships. This role is critical to managing client expectations, overseeing project delivery, and coordinating with internal development and project management teams.
 

Responsibilities:
 

- Lead Conversion: Engage with inbound leads to understand their needs and convert them into clients seeking our development services.

- Account Management: Serve as the main point of contact for clients throughout the project lifecycle, fostering strong relationships and ensuring client satisfaction.

- Project Oversight: Coordinate with internal project managers and developers to monitor project timelines, deliverables, and ensure the project is progressing according to plan.

- Contract & Billing Management: Handle contract signing, issue invoices, and track payments in a timely manner.

- Issue Resolution: Proactively address any client concerns or challenges that arise, ensuring a high level of client satisfaction and efficient problem resolution.

Qualifications:
 

- Proven experience in account management, project management, or sales within a development or technology-focused company.

- Strong understanding of project workflows and ability to liaise effectively between sales, development, and project management teams.

- Excellent communication and interpersonal skills.

- Detail-oriented with strong organizational and multitasking abilities.

- Familiarity with contract negotiation, invoicing, and billing processes.

What We Offer:

- Working on an open-source IoT platform that has thousands of installations all over the  world and 15000+ stars on GitHub;
- Full-time office work with flexible work hours;
- A professional team without bureaucracy and management overhead with 13+ years of experience;
- Career growth opportunities and regular salary review;
- Medical Insurance;
- Free English classes;
- Comfortable office and fridge with free beverages;
- Team-buildings and corporate events.