Customer Support Manager

Join Scrambly as a Customer Support Manager (Specialist)!

Scrambly is seeking a Customer Support Manager with strong English writing skills (B2+ level) to drive customer satisfaction, resolve issues, and optimize support processes.

About us:
Scrambly is a mobile-first adtech platform with two products: Scrambly Android App and Web App, currently serving over 1 million users in the USA. We are revolutionizing the rewarded advertising space by helping brands and agencies connect with new audiences and turning reward audiences into loyal customers. As one of Italy’s fastest-growing adtech startups, we are committed to innovation and excellence in the gaming and technology sectors.
 
🚀 Responsibilities:

• Handle escalated customer inquiries, providing quick and effective resolutions.
• Optimize customer support processes and improve efficiency.
• Train and guide the support team to ensure consistent, high-quality service.
• Analyze data, track performance, and suggest improvements.
• Provide feedback to other departments based on customer insights.

💼 Qualifications:

• Bachelor’s degree or equivalent experience.
• Strong English writing skills (B2+).
• Experience in customer support management is a plus.
• Problem-solving, data analysis, and process optimization skills.
• Familiarity with support tools and CRM systems.

Why join us:

• Startup environment where your ideas matter, and you have the freedom to experiment;
• Opportunities for career growth as the company scales;
• Bonuses for completing online courses and investing in personal development;
• Training and support for your professional development.

 
Join Scrambly’s innovative team and be a part of shaping the future of rewarded advertising!