Documentation Specialist (Support)

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry. 

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Latvia, Romania, India, Canada, Serbia, UAE and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.  

ARRISE welcomes talented professionals to join our challenging and dynamic project as а Documentation Specialist. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company.  

Successful candidates should correspond to the following required competencies: 

 
Professional skills: 

• Experience in technical writing 2+ years. 
• Experience in customer support. 
• High proficiency in English, both written and verbal. 
• Good knowledge of tools (MS Word, Excel, XML, Jira). 
• Technical document creation and maintenance. 
• Expert level specialist with Microsoft Word. 
• Clear understanding of compliance and validation documentation requirements. 

General skills: 

• Advanced level of English (reading/writing). 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

Responsibilities:  

• Plan, create, and modify technical documents, including user specifications, internal SOPs, manuals and maintain the FAQ knowledge. 
• Analyse information required for the development or update of policy, procedure and form documentation, reports. 
• Review and/or copyedit content developed by other members of the team. 
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed. 
• Consult software and technology subject matter experts to review, modify, and revise complex documentation for all levels of product knowledge. 
• Assess and evaluate the employee needs and level of knowledge relevant to technical documentation. 
• Collaborate with managers and functional team members to study instructions and processes and make instructions easier to comprehend. 
• Integrate user-friendly content in illustrations, graphs, and infographics for enhanced user experience. 
• Maintain information required for functional and operational teams reference (e.g. user lists) as required. 
• Maintain documentation storage structure as per set standard. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level.