Promo Operations Manager Offline

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Promo Operations Manager.

We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, driving your continued growth and development.

The following skills are important to us:
— At least 1 year of experience as a B2B account/promo/product manager in the iGaming industry;
— Level of knowledge of English — B1 or higher;
— Strong social skills and a natural talent for communicating with people, experience in conducting business and negotiating with customers and
providers;
— Strong leadership and team management skills, with the ability to inspire and drive a team toward success;
— Confident use of Excel or Google Sheets or Airtable and ability to work with new tools;
— Attention to detail and a passion for helping clients achieve their goals;
— Multi-tasking abilities and desire to optimize work processes;
— Tenacity and critical thinking;
— Positive attitude, open-mindedness, and a passion for working with people, both within the team and with clients.

Your future responsibilities:
Team Management:
— Lead and manage a team of Promo AMs (with potential for team expansion as the company grows);
— Mentor and coach team members, fostering a positive and productive work environment;
— Plan and balance the team’s workload, ensuring that all tasks are distributed efficiently and effectively.
Process Improvement:
— Continuously evaluate and refine team processes to enhance efficiency and effectiveness;
— Implement best practices and strategies to improve the team’s performance and output.
Client Interaction & Issue Resolution:
— Directly engage with clients and partners, ensuring their needs are met and expectations exceeded;
— Assist in resolving client issues promptly, maintaining high levels of client satisfaction.
Collaboration & Communication:
— Work closely with the Client AM, BI and BizDev teams to align promotional strategies and ensure seamless execution;
— Coordinate with internal teams and external partners to ensure that promotional activities are aligned with the goals and industry trends.
Performance:
— Planning, organizing and tracking promotional activity from product providers;
— Monitor and evaluate the performance of the Promo AM team, ensuring key metrics such as client satisfaction, promotional activity growth, and overall team performance are met;
— Prepare and deliver regular reports to senior management, highlighting successes and areas for improvement.

What sets us apart:
— Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.
— Travel: Occasional business trips may be required to attend industry conferences and meet with clients in person.
— Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.
— Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.
— Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.
— Kyiv and Bratislava Hubs: We’ve established fully-equipped hubs in both Kyiv and Bratislava, providing you with a comfortable and productive work environment.
— Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 17 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.
— We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.