About Us:
We are proud of two leading brands with a long history in the industry: one has been running successfully for 12 years and the other for 5 years. There are immediate plans to launch 2 more brands. Our experience and unique approach to work make us leaders in the world of gambling.
We have two international offices, giving us a global presence and the ability to interact with different cultures and markets.
We are a new company, bringing together experts with unique knowledge and experience, and we are committed to continued growth and success.
Responsibilities:
- Provide personalized assistance and resolutions for diverse customer inquiries via different channels (emails, Whatsapp etc.), ensuring an impeccable support experience;
- Stand bt the fulfillment support-related monthly and quarterly goals for quality, productivity, and customer satisfaction;
- Improve and optimize VIP value by maximizing conversion and retention opportunities utilizing VIP marketing initiatives and enhanced engagement skills;
- Proactively monitor and assess VIP players' interactions, activity, and needs. Keep records of customer interactions, transactions, comments, complaints, or opportunities for improvement;
- Collaborate closely with other teams to support the development and execution of retention campaigns and player activities. Inform customers about new marketing campaigns or different activities;
- Keep an eye on VIP player statuses and their engagement, offering timely support and solutions as necessary;
- Escalate different customer inquiries as per process and relay outcomes of investigations to VIP customers;
- Accomplish additional team tasks aimed at maximizing the lifetime value of VIP players, with a strong focus on issue resolution and assistance;
- Evaluate and improve support materials and processes, providing feedback and recommending enhancements to ensure VIP clients receive top-notch support.
Requirements:
- Knowledge of sales principles and methods;
- Excellent written communication skills;
- Customer Service Orientation;
- Able to maintain customer confidentiality;
- Attention to details;
- Teamwork;
- Persuasiveness;
- Stress tolerance.
- Problem-solving;
- Adaptability;
- Negotiation skills;
Our advantages:
- Working with gambling industry experts;
- Competitive salary in $, package of benefits;
- The work is completely remote;
- Opportunity to work in an international and multinational environment;
- Professional training and development;
- Opportunity to work in a team of professionals;
- Annual leave 21 days;
- Paid sick leave.
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