Online Reputation Manager (offline)

Welcome to KIVORK, where innovation meets inspiration! As an international IT product company, we pride ourselves on designing and creating products that make a difference. We believe in our people and their potential to transform the travel industry.

 

Join Our Global Team:

• Diverse and inclusive: Be a vital part of KIVORK’s diverse team, prioritizing employee well-being.
• Global Presence: Engage with over 1000 talented individuals across offices in the Republic of Moldova, Philippines, India, USA, and remote teams spread across Ukraine, Kazakhstan, Armenia, Georgia, and more.
• Crafting Experiences: Be a part of a team that doesn't just build tools but crafts compelling experiences, reshaping the future of travel.
• Empowering Professionals: We empower our professionals to focus on delivering extraordinary customer experiences, redefining the essence of their roles.
  
  Essential Expertise:
• A minimum of 4 years of experience in online reputation management is required
• Experience managing a majority of the following online platforms: Google Business Reviews, BBB Reviews, Trustpilot, Sitejabber, Pissedcounsumers, Reseller Ratings, Manage Google Business Profile, Yelp Reviews, LinkedIn Company account, Facebook Comments, Twitter(X), Email complaints, TripAdvisor, PR/News articles
• Experience in developing and executing reputation strategies for online/e-commerce brands
• Experience in managing social media profiles & Search Engine Optimization
• Familiarity with handling an American audience is a plus
  
  Key Contributions:
• Monitoring: Track online mentions on social media, review sites, forums, and other platforms to stay updated on public sentiment
• Reputation Repair: Create and implement strategies, such as public relations campaigns, to fix a damaged online reputation
• Responding: Address negative comments or reviews quickly and professionally, engaging with customers to resolve their issues
• Content Creation: Produce and promote positive content like blog posts, articles, social media updates, and press releases to improve the online reputation
• Search Engine Optimization (SEO): Optimize content so that positive information ranks higher in search results, pushing down negative content. Engage in forums like Yelp and TripAdvisor to enhance the company's reputation.

• Social Media Management: Oversee social media profiles to ensure they reflect the desired image and positively engage with followers

   

  Distinctive Advantages:

• A chance to work on exciting and promising projects in a friendly team atmosphere
• A stable job with significant avenues for professional growth and development
• An attractive salary package and comprehensive benefits
• Ongoing opportunities for professional development and learning

• Remote work