Customer Success Manager

The company will offer him to lead end-to-end the customer success and customer support (initially only him in a team of 10)

Remote, full-time, long-term cooperation.

Job Description:

We are in search of a seasoned Customer Success Manager with a proven track record to spearhead our customer success initiatives.

About Our Company

A remote-first SaaS company, experts at deriving answers from inquiries. Our platform provides robust tools for creating interactive and visually appealing quizzes, forms, and surveys that deliver enhanced and more meaningful results. Their solutions are trusted by thousands of leading brands globally, including major industry players, to enhance engagement, gather leads, receive feedback, conduct research, drive sales, and much more.

What You Will Do:

● Act as the representative voice of the customer within our company.

● Handle their chat and email communications through Intercom.

● Address and resolve any issues our clients may face.

● Conduct sales-oriented discussions with new and existing clients via Zoom.

● Oversee and contribute to the development of our help center, which includes text and video how-to guides.

● Evaluate new features and significant updates.

● Serve as an account manager for our enterprise-level customers.

● Implement activities aimed at reducing churn.

● Assist in promoting upgrades among users.

Requirements:

● A minimum of 3 years of successful experience in customer success within a SaaS environment is essential.

● A deep understanding of SaaS products and the entire customer success journey.

● Native or near-native proficiency in English, both spoken and written.

● Exceptional communication and interpersonal skills.

● The capacity to work both independently and as a member of a team.

● Strong analytical and problem-solving abilities.

● Must be available to work during European business hours.