Telemarketing Lead (offline)

Who we are looking for:

- 3+ years of experience in a Customer Support or Tele-Sales role, with at least 1 year in a Telemarketing/Head of Call Center or similar leadership position in the iGaming industry;

- Technically savvy and analytical approach.

- Exceptional proficiency in English (B2+).

- Natural communicator with outstanding leadership, mentoring, and training skills.

- Robust sales and negotiation abilities.

- Positive, driven individual who thrives in fast-paced and dynamic settings.

Your main tasks involve:

- Set up the structure, strategy, and operations for the Telemarketing Department from scratch (call center).

- Take full responsibility for establishing and hitting the team’s KPIs, ensuring consistent performance.

- Develop and implement policies and procedures to streamline operations and boost efficiency.

- Act as the primary mentor and trainer for telemarketing agents, fostering a culture of excellence.

- Serve as the main support contact, providing ongoing assistance to team members.

- Manage and organize the team’s schedules and rosters to optimize productivity.

- Monitor client performance, aligning incentives with business goals and compliance requirements.

We are attentive to your:

- Vacation Time: To support your work-life balance, our company provides 24 calendar days of paid vacation annually, plus 2 additional business days off per quarter for your needs;

- Health Leave: Your health is our priority. We provide sick leave on demand, ensuring you can take time off to recover as needed without any limits.

- English Language Training: We believe in the importance of global communication. Our company offers language training programs to help you improve and refine your English language skills;

- Co-Working Spaces: To foster collaboration and flexibility, we provide access to co-working spaces, allowing you to work in dynamic and inspiring environments;

- Work Equipment: We equip you with the latest technology and tools necessary to perform your job efficiently and effectively;

- Support in Difficult Times: We understand life can be unpredictable. Our company offers support and assistance during challenging life events;

- Celebration of Joyful Occasions: We value the happiness of our employees. Our company celebrates major milestones and joyful occasions in your life, fostering a positive and supportive community.