Customer Support Representative $450-650
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.
Woking Schedule: Mon-Fr 15:30 - 00:00 Kyiv time
Requirements:
β’ Basic knowledge of hosting and e-mail services;
β’ Good interpersonal, analytical and problem-solving skills;
β’ Written and spoken English B2 and upper
Responsibilities:
β’ provide excellent support to customers via phone calls;
β’ create and process support tickets;
β’ Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
β’ ability to work independently via ServiceNow ticket queue or on the phone with customers in resolving end-user telephony-related issues;
β’ ability to interact with internal employees and collaborate with onshore Telephony peers.
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