Technical support specialist (L1)/BA (offline)

Work schedule: 16:00-01:00

Key Responsibilities:

-Serve as the primary point of contact for all support queries related to the Creatio CRM system.

-Respond to incoming support tickets, calls and messages, diagnosing and resolving technical issues, or escalating to the appropriate team as needed.

-Assist users with system navigation, configuration, and troubleshooting.

-Collaborate with internal teams and third-party vendors to resolve complex technical problems.

-Perform system configurations, user management, and access control within the Creatio CRM platform.

-Provide training and guidance to end-users on system functionality and best practices.

-Document support activities, solutions, and procedures related to the Creatio CRM system.

Qualifications and Skills:

-Proven experience in providing technical support for CRM systems.

-Strong understanding of CRM concepts and processes.

-Understanding of database architecture and data integrity concepts.

-Familiarity with basic SQL queries

-Excellent problem-solving and analytical skills.

-Effective communication skills, with the ability to convey technical concepts to non-technical users.

-Ability to prioritize tasks and work efficiently in a fast-paced environment.

Preferred Qualifications:

-Experience with other CRM systems (e.g., Salesforce, Microsoft Dynamics) is a plus.

-Certifications in CRM technologies or related fields are advantageous.

We at Banza now have:

-Decent and stable reward;

-Remote work;

-Social/charity events;

-English courses;

-Special training programs from Banza Academy (trainings and seminars from our best experts);

-You will work in a cool team of strong professionals who have a lot to learn from.

After victory we will return to:

-Flexitime;

-Medical insurance;

-Driving corporate parties at sea and in the mountains.