BSS Support Coordinator

It is a project to support corporate business systems which help automate Luxoft internal business operations.

There are about 16000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Ukraine, Poland, Romania, Great Britain, USA, etc.

All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

Responsibilities:

• Coordinating user's requests within the ticketing system

• Support of business applications users, deep understanding of applications functionality and related business processes;

• Support of data integration processes with other corporate systems.

• Other related activities

Mandatory Skills Description:Communication Skills, Microsoft Excel

Nice-to-Have Skills:Support Activities, Atlassian Jira