Business Intelligence Analyst (UA)

SlotsCity is looking for a Business Intelligence Analyst (UA) to join our team to create the best gambling products worldwide.

Requirements:
• Minimum of 3-4+ years of experience in a similar role;
• strong analytical skills: The ability to interpret data, identify trends, and draw actionable insights;
• advanced practical experience with SQL;
• experience with Python or R as Data Analyst;
• experience of working with a large amount of data;
• experience of working with API (loading and transforming data from services into insights and recommendations);
• data visualization skills and experience with BI platforms (Power BI/Tableau);
• profound comprehension of variables impacting profitability of the product;
• understanding general customer service principles from the perspective of business purposes;
• understanding of Igaming or Sportsbook product;
• strong communication skills to collaborate with cross-functional team.

Responsibilities:
• Provide analytical support to the customer service department;
• take ownership of customer service data and insights, becoming the primary point of contact for Igaming data;
• visualize performance metrics through insightful dashboards for end users to make data-driven decisions;
• define and calculate relevant KPIs to monitor online casino performance;
• understanding and calculating customer service operational metrics: SLA, FCR, AHT, Occupancy and e.t.c;
• develop global analytical models and integrate them into existing automation in internal companies processes;
• сonducting A/B tests and experiments to validate hypotheses and optimize product performance;
• analyzing player data to understand player behavior, preferences, and engagement metrics;
• сonducting in-depth analysis of game metrics to identify trends, patterns, and areas for improvement;
• сollaborating with cross-teams to leverage data-driven insights for main customer service domains.

For comfortable and effective cooperation we offer:
• Opportunity to influence and feel your impact inside the company;
• compensation that grows alongside your achievements;
• paid vacation (17 days/year) and sick leaves;
• medical insurance;
• budget for conferences, seminars, and training that will help you grow as a professional;
• free English courses;
• flexible working hours;
• we have a cozy, modern office filled with everything you need in the historic center of Kyiv with free parking places.

About Slots City

Slots City — це мережа гральних клубів в Україні, що представляє собою онлайн-платформу для гри в інтернеті, організована за світовими стандартами та офіційними ліцензіями.

Company website:
https://slotscity.ua/