Hosting Support Engineer (offline)

As a System Admin at Pagely you’ll support incoming customer requests and issues in a timely, professional manner. System Admins are responsible for solving complex problems by communicating across departments and documenting solutions for future use. Working as a critical member of our customer's team, they sleep more soundly knowing their sites are in good hands.

Your experience should include:

● Excellent written communication

● Passion for research and continued development

● Creative solutions to complex problems

● Ability to organize and prioritize effectively

● Strong troubleshooting abilities

● Ability to deliver exceptional results and communicate results to customers

● Devoted communication to clients and team members

● Self-motivated and disciplined

● Ability to hold self and team members accountable

● Growth mindset

● Adhering to the golden rule for clients and team

● 2+ years hands on experience

● Must know LAMP/LEMP

● Knowledge of networks and cloud computing

● Firm understanding of WWW (domains, DNS, servers, web caching, etc.)

You might also have:

● WordPress/web hosting experience

● WordPress core, themes, and/or plugin experience

● HTML, CSS, and PHP/MySQL debugging experience

● Familiarity with JSON, YML, and/or Linux command line

Schedule:

morning 7 AM - 3 PM

swing 3 PM - 11 PM

night 11 PM - 7:00 AM

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Q & A:

- Does the job come with a probation period, and if so, how long does it last?

Yes, there is a 3-month probation period.

- What is the expected work schedule?

Full-time, flexible. You can work remotely and also you can choose hybrid mode where you can combine working on-site (in Lviv office) and remotely.

- How many vacation and sick days are provided?

Annual paid vacation — 20 working days/ 7 unconfirmed sick days/days off a year.

Social package & benefits:

- Full medical insurance

- MacBook & accessories

- English lessons

- Accountant assistance

- Minimal bureaucracy, synergy, and formalities, primarily focusing on effective communication

Hiring process:

Screening call with Recruiter (soft skills interview) ~ 20 min

Technical interview with the Local Tech Expert + CEO of LvivIT! ~ 60 min

Final interview with Manager from GoDaddy + CEO of LvivIT! ~ 60 min