Technical Operations Specialist/ L2 Support

About the company:

B2B Soft is a world leading SaaS solutions provider primarily focused on the Telecom and General Retail Industries. Our innovative product suite delivers Omni channel software and hardware solutions, which leverage Business Intelligence, Artificial Intelligence and Machine learning.
Widely recognized as an industry innovator, we service some of the leading worldwide carriers including Altice, AT&T, Boost, GCI, Metro by T-Mobile, T-Mobile, Tracfone, Verizon & Xplornet
Founder led and operated for 15+ years, B2B Soft is headquartered in New York City and currently employs over 150 associates worldwide. We’re seeking talented, creative individuals to join our fast paced, rapidly expanding and dynamic team. If you’re looking for a new challenge with tremendous opportunity for upward mobility at an industry leading tech company, you’ve found your perfect match!

Required skills:

• Fluent and literate English (MUST!);
• Jira (be able to set clear tasks with technical description);
• Contribute to Confluence Knowledge Base in simple and understandable wording;
• Good understanding of logging systems (GrayLog, etc.);
• SQL. (CRUD);
• Building monitoring dashboards in graylog/elastic;
• Understanding of Rest API (Postman, Swagger);
• Troubleshooting complex applications that include integrations with different 3rd parties (APIs, etc.);

Nice to have:
• Experience payments and payment processors;
• Previous experience in level 2 support;
• Building complex SQl/PowerBI reports based on DWH;
• UAT experience;

Soft Skills:
• Communication;
• Logical and analytical thinking;
• Listening;
• Conflict Resolution;
• Empathy;
• Positivity;
• Self-Control.


Responsibilities:
• Identify, analyze, and troubleshoot technical issues and provide effective solutions as a 2nd line support with a deep technical understanding of an issue
• Carrier’s Promotions management (prepare, test, communicate, validate);
• Services configuration for DB’s;
• Run UAT for new features in upcoming releases;
• Address procedural, configuration, and software related issues;
• Provide clear and complete documentation and notes on all service inquiries;
• Quick growth in technical knowledge.

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.
It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.
It is simple to learn, easy to use and as operation grows, more features can be added on.
Our system can optimize and simplify all processes related to retail in this business area.


Few things that our product can do:
• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

About B2BSoft

About the company:
B2B Soft is a world leading SaaS solutions provider primarily focused on the Telecom and General Retail Industries. Our innovative product suite delivers Omni channel software and hardware solutions, which leverage Business Intelligence, Artificial Intelligence and Machine learning.
Widely recognized as an industry innovator, we service some of the leading worldwide carriers including Altice, AT&T, Boost, GCI, T-Mobile, Tracfone, Verizon & Xplornet
Founder led and operated for 20 years, B2B Soft is headquartered in New York City and currently employs over 150 associates worldwide. We’re seeking talented, creative individuals to join our fast paced, rapidly expanding and dynamic team. If you’re looking for a new challenge with tremendous opportunity for upward mobility at an industry leading tech company, you’ve found your perfect match!

Company website:
https://b2bsoft.com/

DOU company page:
https://jobs.dou.ua/companies/b2b-soft/