Senior Operations Engineer, Product/Tech Support (troubleshooting issues on the Prod environment)
Job Description
At least 2 years of experience in a similar position (QA Engineer/NOC/Tech Support)
Good English language skills (at least intermediate spoken and written level)
Understanding of cloud and networking.
Familiar with web applications and server architecture. HTTP, REST API.
Knowledge of monitoring tools and principles.
Strong troubleshooting and problem-solving abilities.
Proactive in incident prevention.
Ability to work independently and effectively prioritize tasks.
Job Responsibilities
Respond promptly to incidents following the incident management policy, with appropriate urgency priority, within agreed timelines.
Monitor environment performance and troubleshoot issues.
Respond to alerts and escalate issues when necessary.
Update FW and equipment configurations, when it is needed.
Collaborate with other teams to resolve complex problems.
Create and maintain accurate procedural documentation.
Conduct production quality control, monitoring end-user service levels and verifying changes impact.
Department/Project Description
The client is one of the world’s leading providers of elevators, escalators, and moving walkways, along with maintenance and modernization services. The group has a presence in over 100 countries, with production sites and research and development facilities located in the US, Brazil, Europe, China, and India. In other words, we all use their products daily.
At least 2 years of experience in a similar position (QA Engineer/NOC/Tech Support)
Good English language skills (at least intermediate spoken and written level)
Understanding of cloud and networking.
Familiar with web applications and server architecture. HTTP, REST API.
Knowledge of monitoring tools and principles.
Strong troubleshooting and problem-solving abilities.
Proactive in incident prevention.
Ability to work independently and effectively prioritize tasks.
Job Responsibilities
Respond promptly to incidents following the incident management policy, with appropriate urgency priority, within agreed timelines.
Monitor environment performance and troubleshoot issues.
Respond to alerts and escalate issues when necessary.
Update FW and equipment configurations, when it is needed.
Collaborate with other teams to resolve complex problems.
Create and maintain accurate procedural documentation.
Conduct production quality control, monitoring end-user service levels and verifying changes impact.
Department/Project Description
The client is one of the world’s leading providers of elevators, escalators, and moving walkways, along with maintenance and modernization services. The group has a presence in over 100 countries, with production sites and research and development facilities located in the US, Brazil, Europe, China, and India. In other words, we all use their products daily.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a leader in digital engineering. We put people first. As part of our team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.In Ukraine, GlobalLogic is:
- one of the TOP-3 largest IT companies
- 6,000+ professionals
- 90%+ of our projects involve complex R&D
- fully autonomous offices are located in Kyiv, Kharkiv, Lviv, and Mykolaiv, along with 10 temporary mini-offices across Ukraine
What is GlobalLogic in numbers:
- 29,000+ engineers
- 20+ countries
- 500+ active clients
- 50+ product engineering centers
- Headquartered in Silicon Valley
Company website:
https://bit.ly/GlobalLogic-Ukraine
DOU company page:
https://jobs.dou.ua/companies/globallogic/
Job posted on
23 April 2024
48 views 16 applications
48 views 16 applications
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