Junior Technical Support Specialist (offline) $600

We’re looking for a Support Agent to join our team on stable USA based project to night shift or evening shift. We provide training and welcome newbies in IT. But some preparations will be needed for passing technical task.

You can choose from 2 shifts:
1) Saturday, Sunday 20:30 — 8:30 Monday, Tuesday 23:30 — 8:30
2) Thursday, Friday 23:30 — 8:30 Saturday, Sunday 20:30 — 8:30
(4 days working week. Weekdays are 12 hours, weekends are 8 hours)




Project description: Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.

Main Responsibilities:

Respond to customers' request (in quick and efficient manner)
Troubleshoot web and email issues
Provide support, following procedural documentation/templates
Set up email accounts in Mail Clients and deal with login/acсess issues
Work continuously on a task until completion
Provide Tier1−2 support — include deep investigation, provide workaround to various problems
Escalate issues to the Tier 2 team when necessary with all relevant and required information
Document FAQs and training guides for internal use.

Mandatory Requirements:
Strong troubleshooting and critical thinking skills, the ability to think logically.
A strong focus on customers' satisfaction
Upper-intermediate English skills
Attention to details
Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues

Would be a plus:
Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
Basic understanding of the Windows environment
An understanding of IP protocols and DNS
Most popular Linux commands/utilities

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
http://geeksforless.com

DOU company page:
https://jobs.dou.ua/companies/geeksforless/