Head of Customer Support (Non-tech) $2000

United Plumbing is a local Californian plumbing company specializing in water heater installation and repair.

Schedule: 8−9am — 5−6pm PST time zone (6−7pm — 3−4am Kyiv time).

Responsibilities:
- direct, manage and monitor the overall performance of the customer services team
- effective liaison, support and assistance between customer services department and rest of organisation
- maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
- utilise CRM system to manage the functions of receiving,
assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
- development of plans for customer services activities to include customer management to achieve satisfaction targets
- reporting (content and format as agreed) on a monthly basis or as otherwise required
- developing plans for team activities to include strategy to achieve agreed targets
- train CS Team

Requirements and skills:
- English C1
- proven working experience in this type of job role
- senior level experience of customer services governance
- leadership with ability to motivate and manage a team

About United Plumbing

You'd receive more information once we meet! Eager to learn about you more!

Company website:
https://plumbing-united.com/