Account Manager

Join RISK as a VIP Account Manager and kickstart your career in the dynamic world of gaming and wagering. In this role, you'll have the opportunity to engage directly with VIP clients across multiple communication channels, analyze customer feedback to enhance their experience and manage account activities to drive growth and retention. No prior experience is required; we're seeking enthusiastic individuals with a passion for customer service and a willingness to learn

About Us:
At RISK, we're pioneers in the gaming and wagering industry, constantly pushing boundaries and embracing innovation. As trailblazers in the realm where digital entertainment meets betting, we're on a mission to explore uncharted territories and redefine industry standards. Our vision is to capture new markets and establish a formidable presence in the international gaming sector.

Skills and Qualifications:
- Ability to work night shifts.
- Previous experience in customer service or sales for at least 1 year is preferred.
- Fluent in Ukrainian or additional languages is a plus.
- Intermediate level of English proficiency.
- Basic PC (Word and Excel).
- Strong ability to actively listen to and empathize with clients.

Why Join Risk.Inc?
For young professionals seeking their first job opportunity, RISK offers an exciting entry point into the dynamic world of gaming and wagering. As part of our team, you'll gain invaluable experience in client management and sales within a fast-paced and innovative environment. We're committed to nurturing talent and providing opportunities for growth and development. Here we are https://risk-website.webflow.io/

Responsibilities:
- Engage closely with VIP clients across various communication channels including Viber, Telegram, WhatsApp, incoming calls, online chats, and email.
- Analyze customer feedback and suggestions, proactively seeking opportunities to enhance the overall customer experience.
- Assess customer accounts and develop personalized activation plans for each client.
- Conduct daily analysis of client activity and implement strategies for reactivation as necessary.
- Handle significant wins/losses of VIP and pre-VIP clients.
- Focus on increasing VIP client deposits and turnovers.
- Manage unsuccessful deposits/withdrawals and resolve related issues.
- Work towards achieving group and individual performance targets.

Your Exclusive Benefits Package at RISK:
Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
Vacation: 20 working days.
Paid sick leave
Learning Coverage
Team Building programs
Mental Health Programs
Sport coverage
Medical insurance
Dental coverage

About RISK

At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we’re the trailblazers venturing into the unexplored.

Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector.

Company website:
https://risk-website.webflow.io/career