Customer Support Specialist (L1)

We are searching for a smart and efficient person with good communication skills, understanding of networking principles and intermediate English level to join us as a L1 Support Agent. This role includes providing basic technical support to our clients, monitoring infrastructure, reporting/escalating incidents and managing internal documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent support agents can be promoted to an SRE position.

Duties:
- Providing L1 technical support services 24/7 written communication with company's clients in Slack chats and emails
- Managing alerts from the monitoring systems
- Managing incidents (escalations to engineering department) according to the project and company demands
- Updating internal guides and HowTos

Mandatory skills:
- Intermediate English level (writing and speaking)
- Understanding of networking principles and protocols
- Good communication skills
- Analytical thinking
- Ability to understand and analyze data charts

Bonus points for:
- Incident management (ticket systems, issue trackers) experience
- Technical writing experience
- Grafana experience (or any monitoring system interface)
- Basic understanding of cloud computing
- Basic understanding of Linux

We offer:
- Remote-first working model (with office in Kremenchuk available)
- Accounting support
- Tax compensation
- Paid sick leaves and vacations
- Flexible working schedule
- English classes
- Health insurance
- Sports compensation
- Educational budget
- Great corporate events

We are looking forward to hearing from you!

About Corewide

Founded on April 1, 2015, Corewide has firmly established its mark in the dynamic DevOps landscape. Driven by a team of DevOps and automation professionals, we’re all about precision, speed, and engineering finesse. Our commitment is to deliver impeccable DevOps services each time, every time.
Our suite of services is as extensive as it is profound. From setting up the infrastructure, weaving tailored CI/CD pipelines to cloud cost optimization, and offering unrivaled SRE services – we've got it all under one roof. Through the years, our collaborations with startups and SME sectors, eCommerce, media, fintech, and logistics have painted a vivid picture of our versatility.
To us at Corewide, DevOps is more than coding and operations; it’s a mindset, a philosophy. Central to this is seamless communication. This belief anchors our adoption of HumanOps as a foundational policy. Remember, it's not just about systems, it's about the dynamic minds behind them. Our team is the embodiment of this synergy – a harmonious mix of tech-savvy, accountability, keen business sense, and unwavering dependability.
At Corewide, we don’t just follow the DevOps wave; we set its direction.

Company website:
https://corewide.com