Technical Support Engineer (offline) to $500

Remote, full-time, long-term
Working schedule: 15.30 - 00.00 Mon-Fr

Project description:
Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining a shared hosting platform, customer support is provided for hosting-related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases, and DNS) management, and in-house and custom-built (cPanel, Plesk) control panels.

Main Responsibilities:
• Respond to customers’ requests (quickly and efficiently)
• Provide technical assistance with platform Web applications
• Troubleshoot web and email issues
• Provide support, following procedural documentation/templates
• Set up email accounts in Mail Clients and deal with login/access issues
• Work continuously on a task until completion
• Check the status of the problem and provide the customer with updates
• Prioritise and manage several open cases at one time
• Deep investigation, provide a workaround to various problems
• Escalate issues to the Tier 2 team when necessary with all relevant and required information
• Document FAQs and training guides for internal use.

Requirements:
• Strong troubleshooting and critical thinking skills, the ability to think logically.
• A strong focus on customer satisfaction
• Upper-intermediate verbal and written English skills
• Attention to details
• Strong ability to research, diagnose, troubleshoot, and identify solutions to resolve system issues
• Understanding of standard support procedures for proper reporting, escalation, and follow-up
• Ability to work in different shifts
• Knowledge of TCP/IP, DNS, and other networking concepts (HTTP and HTTPS)Basic understanding of the Windows environment
• An understanding of IP protocols and DNSMost popular Linux commands/utilities

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
http://geeksforless.com

DOU company page:
https://jobs.dou.ua/companies/geeksforless/