Customer Support Specialist $799-1100

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products
• Identify, analyze, and troubleshoot technical issues and provide effective solutions
• Respond to support queries via phone, chat, and email
• Help Customers with software and hardware configurations, billing, and merchant services related requests
• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)
• Previous experience in the Support field
• Spanish is a huge +

• Ability to work night shifts (support working hours 15:00 - 06:00 UTC are covered within 6 shifts)!!!

• An experienced PC user (General Microsoft Windows knowledge)
• Existing technical background or a strong desire to explore the field of software and hardware products
• Training and time-management skills
• Communication and listening
• Understanding of conflict resolution
• Empathy, positive attitude and Self-Control

Optional:

• Technical background and IT education
• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.
About B2BSoft
About the company:
B2B Soft is a world leading SaaS solutions provider primarily focused on the Telecom and General Retail Industries. Our innovative product suite delivers Omni channel software and hardware solutions, which leverage Business Intelligence, Artificial Intelligence and Machine learning.
Widely recognized as an industry innovator, we service some of the leading worldwide carriers including Altice, AT&T, Boost, GCI, T-Mobile, Tracfone, Verizon & Xplornet
Founder led and operated for 20 years, B2B Soft is headquartered in New York City and currently employs over 150 associates worldwide. We’re seeking talented, creative individuals to join our fast paced, rapidly expanding and dynamic team. If you’re looking for a new challenge with tremendous opportunity for upward mobility at an industry leading tech company, you’ve found your perfect match!

About B2BSoft

About the company:
B2B Soft is a world leading SaaS solutions provider primarily focused on the Telecom and General Retail Industries. Our innovative product suite delivers Omni channel software and hardware solutions, which leverage Business Intelligence, Artificial Intelligence and Machine learning.
Widely recognized as an industry innovator, we service some of the leading worldwide carriers including Altice, AT&T, Boost, GCI, T-Mobile, Tracfone, Verizon & Xplornet
Founder led and operated for 20 years, B2B Soft is headquartered in New York City and currently employs over 150 associates worldwide. We’re seeking talented, creative individuals to join our fast paced, rapidly expanding and dynamic team. If you’re looking for a new challenge with tremendous opportunity for upward mobility at an industry leading tech company, you’ve found your perfect match!

Company website:
https://b2bsoft.com/

DOU company page:
https://jobs.dou.ua/companies/b2b-soft/