Account manager / Account Executive

Requirements:

- English level — upper intermediate at least
- Experience in the IT outsourcing industry
- 3+ years of experience in Account Management
- Experience in working with international customers
- Desire to build a long-term and strong partnership with clients
- Customer-centric and result-oriented person
- High level of responsibility
- Excellent communication skills and negotiation skills with a focus on listening and asking the right questions
- A supporter of the win-win approach
- Understanding of software development
- Understanding of Agile methodology

Responsibilities:

- Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment
- Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency
- Build strategy plans for the collaboration with clients
- Conducting regular quarter strategic meetings with clients
- Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction
- Sending time reports to clients and invoices
- Managing all financial and organizational questions
- Controlling accounts receivables and collecting overdue debt
- Documents management
- Working with CRM, Jira, Confluence
- Follow and improve the existing organizational processes in the team
- Help with the organization of clients’ workshops and team-building events with them
- Upsales to clients

We offer:

- Communication with clients from all over the world
- An opportunity of rising to interesting challenges with international business cases for professional and personal growth
- Working in a team of professional enthusiasts
- Professional and career opportunities
- Flexible schedule
- Work from home, or office in the Kyiv center
- Paid vacation and sick leaves
- Health and life insurance
- Sports compensation
- Impressive corporate database for education and self-education
- Business trips in Ukraine and abroad
- The environment where you can implement your ideas
- Friendly professional staff and warm atmosphere
- Team parties and corporate events

About ITernal Group

We are the ITernal Group, an association of companies established in 2019. Our group includes Rademade, Lenal and the service department of Rozdoum.
All companies in the group have over 8 years of experience in the outsourcing services market. As a result, ITernal provides expertise in niches: eHealth, Marketplaces, Fintech, eCommerce, Logistics and ERP.
We help our clients in:
— Accelerating the development of the current product;
— Building CI / CD processes and changing the product delivery process;
— Integrating existing solutions;
— Building a product from scratch and opening our own R&D center in Ukraine.
The key shareholders in the company are UFuture and InSoft partners.
We took the best of 2 worlds: culture and values from small family-type companies and stability and consistency from the corporate world.
We really care about the market modernisation so in ITernal you’ll have an opportunity to work with the newest technologies: NodeJS, Ruby, Java, Kotlin, VueJS, ReactJS, ReactNative, modern cloud providers as Azure, AWS, Google Cloud and follow the SCRUM framework.
You’ll have a chance to take part in pre-sale, create the processes and find the best way of self and company development.

Company website:
https://iternal.group/

DOU company page:
https://jobs.dou.ua/companies/iternal-group/