Supervisor/TeamLead of Support (offline)

We are a global product company operating in the iGaming sector, with a strong presence across the world. To further our growth and uphold our standards of excellence, we are thrilled to offer an exciting opportunity for a driven and experienced Supervisor/TeamLead of Support to join our dynamic team.

Mission:
As a Supervisor, your mission is to play a pivotal role in delivering high-quality service, adhering to standards, and driving growth through increased conversion and customer retention. We are in search of an experienced specialist who is passionate about building and improving teams and driving results.


Key Responsibilities:

-Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer service;
-Working with key resellers to ensure overall satisfaction with support services;
-Create and maintain an inspiring team environment with an open communication culture;
-Support day-to-day operations and drive internal support projects and initiatives;
-Monitor team performance and report on metrics;
-Motivate team members;
-Discover training needs and provide coaching;
-Escalations management;
-Collaborate with other departments.

Key skills:

-Experience in customer care function - minimum 2 years;
-Experience as Supervisor/Customer Support Team Lead - minimum 1 year;
-Experience in Igaming sphere - minimum 1 year;
-Strong verbal and writing skills (B2 level) in English and Ukrainian;
-Understanding of customer support key performance indicators;
-Excellent communication and leadership skills;
-Organizational and time-management skills;
-Ability to work independently with limited direction and supervision;
-Experience teaching, coaching, or training others;
-Positive attitude to work and working tasks.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.
•Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.
•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.
•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.
•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.
•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.
•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.
•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

About Bet&You

💫Who we are
We are a team of experts converting bold ideas into reality and empowering our clients and employees to achieve more and better. We believe in ownership, responsibility, teamwork, support and non-traditional approaches

💫What we do
We aim to provide best deals for you, best work for you, want to have best experience and bring best results - for client, partners and employees.
We provide our partners with the best approach for growth and stability. Our responsibilities lie in developing marketing strategies, acquisition of traffic and supporting our clients and partners in reaching their goals.

💫Our Values
No.1 priority for us is to work in an environment where both your management and the team shows understanding and support. One for all and all for one. If we work unitedly as one organism where each member does thier part of the tasks, we can compete for the best place, partners, offers on the market. 

💫Our Mission
iGaming is about having fun, and we are providing this possibility to our coworkers, partners and customers. We want to become TOP-5 in the sphere in 5 years, so the best talents will want to join our team😊

Company website:
Betandyou.com