Service Desk engineer IRC218762

Description:
The team provides IT-HelpDesk services for Harmonic organizations worldwide. It includes Active Directory, virtualization, IP network and IP-telephony support, and full IT office infrastructure support for the Kyiv engineering lab.

The technology company that develops and markets video routing, server, storage and streaming products for companies that produce, process, and distribute video content for television, cable providers streaming companies and the Internet. GlobalLogic set up the dedicated lab and is responsible for the development of various product lines like: receiver decoder processor, stream processing platform, EdgeQAM system, media servers, virtualized and cloud solutions, etc.

Requirements:
Good working knowledge of Microsoft windows OS (Win10, Win11, 2016 and newer), Microsoft Office suite;
Basic knowledge of Active Directory, MS Office 365;
Experience working with network fundamentals (TCP/IP, routing, switching). OSI model understanding how it works;
DHCP, DNS, VPN, VoIP fundamentals;
English – not lower than Intermediate level.

Responsibilities:
Maintains computer & IT asset management, including an inventory of all current and retired IT equipment;
Assists the Helpdesk to perform system update and maintenance;
Assists the Helpdesk in responding and troubleshooting network virus attacks, outages and system performance;
Tracks, maintains and escalates technical helpdesk service requests;
Troubleshoots hardware and software trouble tickets;
Prioritizes, addresses, and resolves technical issues using independent judgment;
Ensure continued smooth operation of the global IT infrastructure;
Practice sustainable incident response and blameless postmortems.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a leader in digital engineering. We put people first. As part of our team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.

In Ukraine, GlobalLogic is:
- one of the TOP-3 largest IT companies
- 6,000+ professionals
- 90%+ of our projects involve complex R&D
- fully autonomous offices are located in Kyiv, Kharkiv, Lviv, and Mykolaiv, along with 10 temporary mini-offices across Ukraine

What is GlobalLogic in numbers:
- 29,000+ engineers
- 20+ countries
- 500+ active clients
- 50+ product engineering centers
- Headquartered in Silicon Valley

Company website:
https://bit.ly/GlobalLogic-Ukraine

DOU company page:
https://jobs.dou.ua/companies/globallogic/