Customer Success Specialist (offline)

Talkatoo is reinventing dictation software by modernizing the experience, making it easy to use,
and ensuring it’s accessible everywhere. We are a fast-growing, funded startup working with
industry-leading partners. Our SaaS software works on Android, iOS, PC, Mac, and digital
assistants.
Our company is looking for a Customer Success Specialist to help us improve the experience of
our customers. You will accomplish this by on-boarding, training and supporting our current and
new customers. You will also look for opportunities to expand Talkatoo’s service offerings within
current customer organizations through upgrades of additional licenses. We will train you on our
specific business operations and arm you with product knowledge, but you should have
experience in building customer relationships and growing revenue through outstanding
customer experience.
Responsibilities
● On-board new customers to our software to ensure they understand how to use the
solution for the best experience possible
● Build and improve ongoing customer relationships to ensure clients get maximum
satisfaction
● Use data collection and analysis to improve the customer experience
● Identify potential opportunities for revenue growth and expand the usage of Talkatoo
within the customer organization
● Educate and inform clients about the company’s products, services and special offers
● Attend to client complaints and resolve issues promptly
● Communicate potential product enhancements to the development team
● Conduct regular customer communication and check-in meetings to maintain a pulse
of the customer satisfaction and recommend ways of improving
● Work with internal departments to ensure we meet clients’ expectations.
Requirements
● Preference for applicants with experience in the veterinary industry or technology
space
● You have a diploma/degree in Sales, Marketing, Business administration, or the
veterinary field.
● You have prior experience in a similar role and a strong track record in customer
success or relationship management
● You have experience working with senior stakeholders to find win-win solutions
● You are highly goal oriented, assertive and a hands-on, problem solver
● You possess excellent communication & interpersonal skills
● You demonstrate the ability to communicate, present and influence credibly and
effectively at all levels of the organization.
● You have excellent organizational and time management skills
● Familiarity with CRM tools (eg. Hubspot) would be a plus
Location

Remote
Department
Customer Success
Employment Type
Full-Time
Minimum Experience
Entry level - Mid-level

About Talkatoo

We're reinventing dictation software by making it easy to use and multi-platform. Our medical dictionary ensures Talkatoo understands the in-depth terminology you use, and the optional mobile microphone allows you to use Talkatoo anywhere, with any iOS device—Android coming soon. Plus, Talkatoo is compatible on both Mac and PC. Talk, don't type and get back to what you love, with Talkatoo.

Company website:
https://talkatoo.com