Junior Customer Support Specialist (offline) $450-600

The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.

Working Schedule: 15:30 — 00:00 Monday-Friday

Mandatory Requirements:
Basic knowledge of hosting and e-mail services;
Good interpersonal, analytical and problem-solving skills;
Good written and spoken English;

Main Responsibilities:
Provide excellent support to customers via phone calls;
Create and process support tickets;
Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
Ability to work independently via ServiceNow ticket queue or on the phone with customers in resolving end-user telephony-related issues;
Ability to interact with internal employees and collaborate with onshore Telephony peers.

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
http://geeksforless.com

DOU company page:
https://jobs.dou.ua/companies/geeksforless/