Customer support consultant (Italian)

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine.

If you are looking for stability and confidence in your future, we are the right place for you.

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a Customer Support Consultant (fluent Italian and English) to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Location: Kyiv. Partially remote.

Areas of responsibilities:

Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
Interact with other departments and escalate customers feedback further

You should possess the following competencies:
Customer oriented approach
Good communicator with ability to ask and listen
Strong verbal and writing skills in English, Italian and Ukrainian
Problem solving and logical thinking skills
Result oriented and stress resistant
Aspiration to self-development and eager to learn
Analytical, multitasking and empathetic skills

Being the part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Possibility of flexible remote work
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 22 years.
Want to join us and change the future of dentistry?

About 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
If you are looking for stability and confidence in your future, we are the right place for you.

Company website:
http://www.3shape.com/

DOU company page:
https://jobs.dou.ua/companies/3shape-ukraine/