Junior Customer Support Agent (Ukraine) (offline)

We are looking to hire a Customer Support Agent based (Ukraine) to join our team and contribute their expertise.

Responsibilities

-Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
-Identify customers’ needs to achieve customer satisfaction;
-Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Requirements

-Ability to communicate in English (C1);
-Ability to communicate in Ukrainian/Russian (C1);
-Computer literacy;
-Able to identify ways of solving the problem and present the solution in a verbal and written manner;
-Strong interpersonal skills;
-High level of professionalism;
-Attention to detail and punctuality;
-Windows with a minimum of 8-16Gb RAM Memory or Apple Mac not older than 2015 year.
-Stable internet connection;
-Own workplace.

We offer

-Working for a dynamically growing company;
-Challenging but exciting tasks with our own product;
-Trainee period is provided;
-Competitive salary;
-Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
-Remote work.

About JustMarkets Tech

JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. With a presence in over 190 countries, JustMarkets is on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential.

JustMarkets’ goal is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way. The company’s mission is to create a convenient and transparent trading environment so that everyone can reach their full investment potential.

The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.

The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. As a rapidly growing family, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Why Choose Us:

— We are known for being a dependable employer, fostering trust and reliability among our team, and as a broker, nurturing genuine relationships with clients and partners.

— We actively track market trends and employ modern management and business approaches, ensuring ongoing growth and development for both the company and its employees.

— We value transparent interaction and open communication between teams, management, and C-level executives, where everyone feels empowered to express themselves, ask questions, raise concerns, and voice their ideas.

— Working in a multinational environment on one product gives you valuable experience of collaborating with different cultures united by a common goal.

Company website:
https://justmarkets.tech

DOU company page:
https://jobs.dou.ua/companies/justmarkets/