Account manager (b2b, US market) (offline) $1000-1500

I write succinctly, clearly, and without fluff, believing this to be the most effective approach.

Main Objective:
Maintain clients (accordingly, maintain current MRR)

Areas of Responsibility:
- Onboarding new clients to the product
- Organizing active client support (quick responses within 15 minutes during working hours)
- Organizing proactive client support (managing the client like a Project Manager, achieving goals within the client's company with our help)
- Content management of client materials

Expected Outcome:
All clients who enter the LMS product are retained and actively use the platform by the third month of operation.

Requirements:
- At least 2 years of experience in customer service for B2C or B2B.
- Ability to work in the US time zone (this is not easy, from 4:00 PM to 2:00 AM Ukraine time).
- Excellent communication skills and extroversion.
- Independence, goal-oriented, and responsibility.
- English B2 level (but not less than B1).

What's in it besides the salary?
- Head of Client Service and the realization of "your own business" ambitions.
- Experience working with a Silicon Valley company (yes, we have an office there, a great achievement for further career development).
- Contacts in the US (most clients are Ukrainians who own businesses).

See this as your calling? Go ahead, don’t waste your time, improve your life standards with us.

About SmartExpert

SmartExpert - це глобальний швидко зростаючий SaaS-продукт. Ми спеціалізуємося на розвитку співробітників та підвищення продуктивності разом з мотивацією.

Company website:
https://smartexpert.ai/