Head of Support (offline)
The Head of Support's role is your chance to unleash your inner leader and take a customer service team to new heights. You'll play a key role in making our company values shine through in everything we do, all while driving continuous improvement and making things awesome for our customers.
We expect you to:
Lead Customer Experience: Develop and implement service initiatives, manage technology adoption, and design effective procedures.
Resolve Complex Issues: Manage escalated cases and ensure resolutions meet company standards and customer expectations.
Optimize Billing: Oversee efficient billing processes, address discrepancies, and analyze data to drive performance.
Empower Team: Conduct performance evaluations, set goals, and develop the team for continuous improvement.
Drive Collaboration: Facilitate cross-departmental collaboration to streamline processes and resolve challenges.
Key education & experience requirements:
- A background in a related field.
- Higher Technical Education is beneficial but not mandatory.
- At least 3 years of experience in a similar role, with a proven track record of enhancing customer support functions.
- Minimum of 1 year in a management position, demonstrating effective leadership and team development capabilities.
What It Takes?
Leadership: Exceptional leadership qualities with experience in managing diverse teams and fostering an environment of growth and excellence.
Technical Proficiency: Comfortable with the latest technology and systems relevant to customer support, with the ability to collaborate closely with software development teams.
Analytical and Problem-Solving: Advanced analytical abilities with a focus on problem-solving, process improvement, and strategic planning.
Communication and Interpersonal: Outstanding communication and interpersonal skills, capable of working collaboratively across departments and with all levels of management.
Organizational Excellence: Strong organizational and prioritization skills, adept at managing multiple projects and meeting deadlines in a dynamic environment.
What's in it for You?
+Competitive salary;
+20 days of paid vacation annually;
+10 days of paid sick leave per year;
+A detailed, clear and goal-oriented integration plan;
+Awesome team and super-supportive management;
+Additional benefits (health insurance, sick leaves, vacation, company-covered accounting services, extra goodies and cool perks to sweeten the deal!).
Join and shape the future of Customer Support! Apply Today!
We expect you to:
Lead Customer Experience: Develop and implement service initiatives, manage technology adoption, and design effective procedures.
Resolve Complex Issues: Manage escalated cases and ensure resolutions meet company standards and customer expectations.
Optimize Billing: Oversee efficient billing processes, address discrepancies, and analyze data to drive performance.
Empower Team: Conduct performance evaluations, set goals, and develop the team for continuous improvement.
Drive Collaboration: Facilitate cross-departmental collaboration to streamline processes and resolve challenges.
Key education & experience requirements:
- A background in a related field.
- Higher Technical Education is beneficial but not mandatory.
- At least 3 years of experience in a similar role, with a proven track record of enhancing customer support functions.
- Minimum of 1 year in a management position, demonstrating effective leadership and team development capabilities.
What It Takes?
Leadership: Exceptional leadership qualities with experience in managing diverse teams and fostering an environment of growth and excellence.
Technical Proficiency: Comfortable with the latest technology and systems relevant to customer support, with the ability to collaborate closely with software development teams.
Analytical and Problem-Solving: Advanced analytical abilities with a focus on problem-solving, process improvement, and strategic planning.
Communication and Interpersonal: Outstanding communication and interpersonal skills, capable of working collaboratively across departments and with all levels of management.
Organizational Excellence: Strong organizational and prioritization skills, adept at managing multiple projects and meeting deadlines in a dynamic environment.
What's in it for You?
+Competitive salary;
+20 days of paid vacation annually;
+10 days of paid sick leave per year;
+A detailed, clear and goal-oriented integration plan;
+Awesome team and super-supportive management;
+Additional benefits (health insurance, sick leaves, vacation, company-covered accounting services, extra goodies and cool perks to sweeten the deal!).
Join and shape the future of Customer Support! Apply Today!
About GotYourBack Suppport
We support your business success.Grow Your Business by Upgrading Your Customer Experience with Us
Company website:
https://gotyourbacksupport.com
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