Customer Support Specialist (evening shift) (offline)

VARTEQ is a US-based product development and technology consulting company that helps clients drive their business by delivering excellent engineering solutions.

Our mission — to change the approach to learning and optimise the existing educational system. We have been doing this for over 7 years and one of our projects it’s creation of a new unique platform that helps transform the educational process.

We’re hiring a Support Manager to assist users on our educational platform. Your role is crucial in ensuring user satisfaction and success. You’ll primarily handle inquiries, maintain excellent communication, and help students and educators. The youth is the hope of our future!

This is a night shift role (working hours connected to US timezone!)

What to do:

- Respond professionally to users inquiries via email, chat, and phone
- Resolve issues and provide clear information to enhance the user experience
- Exhibit strong written and verbal English communication
- Maintain a friendly and approachable manner while assisting users
- Help users navigate the platform and utilize its resources effectively
- Writing documentation and user guides

Requirements:

- Excellent English language skills (B2 minimum)
- Strong interpersonal and problem-solving abilities
- Tech-savvy with a passion for education
- Previous customer support experience is a plus

What you will have:

- Dynamic environment Fast and effective hiring process
- Multinational working inviroment
- Remote work
- Education path: boost your skills and knowledge with our regular internal events (trainings, workshops etc), language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Friendly team buildings, cool corporate events Paid vacation, holidays and sick leaves

At VARTEQ, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of openness and simplicity. It is the things you do that bring out the best of you and VARTEQ.

About VARTEQ Inc.

Welcome to VARTEQ! We're a global tech and product development company. Since we started in 2008, we've built a big, talented team that spans the globe. We love using our skills to help businesses thrive. As part of our team, you'll get to work with top-notch professionals from all over the world and contribute to some really cool projects.
Let's innovate together!

Company website:
https://varteq.com/

DOU company page:
https://jobs.dou.ua/companies/varteq-inc/