Tech Support Specialist (VoIP) (offline) $1000-1500

Requirements

Сustomer oriented approach
Intermediate English (B1)
Familiarity with Linux/UNIX command line tools/environment
Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
Experience with MySQL or other SQL database
Previous experience in support function will be highly appreciated
Technical background and IT education is a huge plus
Scripting skills (bash, perl or python) is a plus

We Offer
Opportunity to communicate with U.K. retail business representatives
Competitive salary
English classes
Paid vacations: 20 business days; Compensatory leaves and paid Sick days


Responsibilities
The Technical Support Engineer position contributes to the company’s Customers success by:
Helping customers get the maximum benefit from our software products by assisting them in applying the fundamentals and features to their projects as well as issues troubleshooting. In doing so, you will gain an accelerated and broad knowledge of principles and nuances of a wide variety of software components across many companies in telecommunication industry.
Communicating with customers in a professional manner through ticketing system and occasionally via chat or phone. Ensure timely resolution of all production issues meeting or exceeding SLA’s.
Occasionally assisting customers onsite (our customers’ offices are located on all populated continents).
Don’t know how to deal with some issue? Don’t worry, we have solutions for most problems well documented and a great team to help you rapidly build your basic knowledge.

About TrueAutomation.io

TrueAutomation.io is a service for testing automation professionals that solves routine problems related to locators and thus makes automation process faster, easier, more reliable and with a lower learning curve comparing to other solutions.

TrueAutomation.io is a combination of client + visual element picker for faster tests creation and maintenance + cloud (or on-premises) account for keeping track of your projects, smart locators and sharing them within your team.

Company website:
https://trueautomation.io