Director of Technical Operations

ONLY KYIV. FULL-TIME OFFICE❗️❗️❗️

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.

RESPONSIBILITIES

Achieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar year
Manage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountability
Be accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systems
Ensure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setups
Oversee release management processes, ensuring compliance with relevant regulatory bodies
Act as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assured
Maintain services post-launch by measuring and monitoring availability, latency, and overall system health. Implement a regime for alerting Incident Management teams about service disruptions or degradation
Ensure the reliability and timeliness of all daily operational activities, including technical support and incident response
Take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviews
From post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issues
Define, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performance
Take full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressed
Develop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they arise

REQUIREMENTS

At least 7 years of experience in technical operations
Proven track record in managing technical teams and complex IT operations
Extensive experience in incident management, including post-incident review and root cause analysis
In-depth knowledge of network operations, system reliability engineering, and incident management processes
Familiarity with regulatory compliance and release management in a technical environment
Willingness to be on-call and available to respond to critical incidents as needed
Experience in developing and managing on-call systems for incident response
Strong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teams
Excellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellence
Effective communication skills, capable of articulating technical concepts to a non-technical audience

WHAT WE CAN OFFER YOU

Modern office in Podil with an uninterruptible power supply and the Internet
Personal time off (21 business days of paid vacation, unlimited sick leaves, paid days on special occasions)
Public holidays
Health insurance with the broker which is available from the first month of cooperation
Life insurance with the broker which is available from the first month of cooperation
Modern technical equipment
Be-weekly English courses with native speakers based on your level
Ukraine-based educational programs
Sports activities reimbursement
Corporate entertainments
Happy hours on Fridays
Gig contract support

About Delasport

A dynamic global technology company made up of passionate and talented individuals who create a one-stop-shop solution of world class sports betting, online casinos and PAM for the iGaming industry.

Company website:
https://www.delasport.com/