Technical Support Engineer (offline)

About your key responsibilities and impact:
— Incident Handling: Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed;
— Cross-team communication: working on issues resolving with other departments;
— Product Monitoring: Keeping an eye on product performance, acting quickly in emergencies;
— SLA Management: Controlling the SLA for incident resolution and escalating unresolved issues.

Essential professional experience:
— 2+ years of experience in product operations, IT support, or a similar role;
— Practical experience in Incident Management and solid ITIL knowledge;
— Strong experience with Jira, Confluence;
— Experience with monitoring and alerting tools such as PagerDuty, Grafana, Alertmanager, Grafana On-call, etc.;
— PagerDuty or TeamOps certifications will be a plus;
— Ability to work in shifts (including night shifts);
— Upper-Intermediate English and higher.

What we offer:

Benefits Cafeteria:
— Sports compensation;
— Medical coverage;
— Psychological support;
— Home-office coverage.

Work-life:
— Remote work, Coworking compensation;
— Childcare budget;
— Maternity leave;
— Paternity leave;
— Additional 2 days for family events.

Our GR8 Culture:
— Open feedback and transparent direct communications;
— Growth and development: better every day;
— High tolerance to experiment and mistakes;
— Supportive, friendly environment.

About GR8 Tech

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

Company website:
https://gr8.tech/

DOU company page:
https://jobs.dou.ua/companies/gr8-tech/