Concierge/Support Specialist

The concierge team is mainly assigned to client requests by subscriptions, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing.
All shifts are scheduled (9:00 AM – 06:00 PM / 5:30 PM – 2:30 AM).

Requirements:
- analytical mindset
- English: upper – intermediate
- experience in making presentations
- experience in conducting trainings
- strong working knowledge of Excel and Google Sheets, Microsoft Word
Would be a plus:
- experience in working with Salesforce

Responsibilities:
- Investigation of the issues
- Updating Database of issues
- Writing Release notes
- Creating User Guides and Presentations
- Delivering Statistics
- checking Support and Concierge mailboxes
- updating the client with working progress

Ascendix Offers You:

Healthcare:

•‎ Paid time off — 20 working days
•‎ Paid sick leaves— 5 working days
•‎ Insurance policy
•‎ Sport program

Career and professional growth:

•‎ Individual development plan
•‎ Technical leads and mentors
•‎ Regular performance reviews

Learning and Development:

•‎ Free access to the company accounts on educational platforms (Udemy, Pluralsight)
•‎ Variety of internal training opportunities and knowledge sharing
•‎ External training and conferences
•‎ English lessons
•‎ External mentor and coach program
•‎ Professional books

Corporate spirit:

•‎ Events, team-buildings, and awesome parties
•‎ Anniversary and Birthday presents
•‎ Friendly and calm atmosphere in the company
•‎ Open management and well-established processes

We are sincerely grateful for every response and interest in our vacancy. If you do not hear from us within a week, it means that your resume has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will notify you if we have a position that matches your experience.

About Ascendix Technologies

Ascendix Technologies is a software and services technology company founded in 1996 and headquartered in the United States, in Dallas, Texas.

The company has software development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.

We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes. We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in .com CRM platforms, and offer products, services, and productivity modules.

Company website:
https://ascendixtech.com/careers/

DOU company page:
https://jobs.dou.ua/companies/ascendix/