Head of Training (Call center) $1500-2500

The company’s activities include affiliate marketing, e-commerce, IT, and a contact center. We provide the best service to our partners in many countries and invite a Head of training to join our contact center team of experienced professionals.
We value self-motivation, excellent communication, and a positive, results-oriented attitude.
We value professionalism and passion for technology and are looking for someone who is on the same page as our team. We would be a good match if you know what you want from life, your career, and the company. Our company’s values are experimentation, continuous development, and evolution, so if this interests you, feel free to apply.

Requirements

— Experience in developing, creating, and updating comprehensive training programs, with the ability to adapt them to the specific needs of the call center staff;
— Knowledge and proficiency in using Learning Management Systems (LMS) for effective organization, management, and tracking of training events, including enrollment, progress monitoring, assessment, and reporting;
— Ability to develop and implement performance evaluation mechanisms, such as assessments, quizzes, and simulations, to measure the effectiveness of training programs and identify areas for improvement;
— Proficiency in analyzing training data;
— Competence in using software tools, such as Veed, Elevenlabs, Canva, Branchtrack, or similar;
— Skills in creating interactive and engaging educational materials, including multimedia presentations, videos, and simulations.
— Strong project management skills to plan, coordinate, and execute training initiatives effectively, including defining project scope, setting timelines, allocating resources, and managing stakeholder expectations;
— You have an Upper-intermediate level of proficiency in English.

Responsibilities

— Development and implementation of training programs;
— Management of training processes;
— Recruitment and hiring of training team members, evaluation of their performance, distribution of tasks;
— Monitoring and analyzing training outcomes and applying the results in practice;
— Studying the latest training trends and methodologies and incorporating them into the training process;
— Training platform management.

Work conditions

— Comprehensive Experience in an international project;
— Hybrid (Warsaw/Kyiv) or remote work format;
— Professional growth;
— Flexible work schedule;
— Corporate foreign language courses;
— Medical top-up after 6 months of work;
— Paid vacation, public holidays, and sick days;
— Salary linked to $$.

If you’re ready to take on this exciting opportunity and contribute to a success story, apply here

About Digital Hiring

Провідна рекрутингова агенція, що спеціалізується на закритті вакансій IT та діджитал, також працюємо із загальним рекрутингом (маркетинг, фінанси, бухгалтерія, hr, інженери, рідкісні професії) та executive search (пошук ТОП-менеджерів).
Серед наших клієнтів компанії з ТОП-100 українських компаній, міжнародні бізнеси (Intertop, MOYO, MaxPay, SolveCare, NOVUS та інші), а також середні і малі бізнеси, які ростуть і потребуть залучення експертів.
Найчастіше ми працюємо з e-commerce, digital, IT, BIOtech, retail, FMCG, development секторами. Наші навички дозволяють закривати найскладніші вакансії. Працюємо в Україні, Європі та США.

+ Термін закриття вакансії від 14 днів в залежності від складності
+ Працюємо за договором з гарантованою заміною кандидата
+ Наші клієнти входять в ТОП-50 найбільших компаній України

Company website:
https://digitalhiring.agency/