Chief Officer Customer Support

Requirements
Proven work experience as a CEO or Head of Client Relationship/Customer Support Management or similar role equivalent;
Solid background in customer acquisition strategies;
Strong knowledge of CRM systems and principles: particularly customer life-cycle touch-points such as email, SMS, calls and more;
Technical expertise with CRM and analytical systems;
Knowledge of communicative with calls, email, SMS, chats, messengers methods and best practices;
Sales experience;
English B2-C1 level;
Desire to relocate to Cyprus.

Will be plus
Experience in managing contact centers in the Gambling niche;
Experience in land based or online gambling business;
BSc in Marketing or a relevant field.

Responsibilities
Monitoring customer relationships with existing and new customers through CRM systems;
Ensure the CRM system provides an effective sales funnel;
Develop and implement marketing techniques and strategies that will drive new customers;
Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;
Suggest new methods to address customers’ needs;
Assist with organizing promotional events to reach prospective customers;
Conduct Contact Center research to follow trends and competition.

Our benefits to you
An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Marketing, Management, Operations, Engineering and Architecture, etc.;
Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;
Laptop & all necessary equipment for work according to the ecosystem standards;
Paid vacations, personal events days, days off;
Paid sick leave;
Medical insurance;
Referral program — enjoy cooperation with your colleagues and get the bonus;
Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
Free internal English courses;
Sport Benefit;
Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.;
Company events, team buildings.

About PIN-UP Global

PIN-UP Global is an ecosystem of independent companies involved in the life cycle of various entertainment products. PIN-UP Global is divided into directions depending on the profile. In each direction, there can be one or more companies interacting with each other by competition and cooperation. Ecosystem companies introduce innovative technologies, non-standard solutions for the development and scaling of products and services.

PIN-UP Global is divided into directions depending on the profile. In each direction, there can be one or more companies interacting with each other by competition and cooperation.
● PIN-UP.TECH
Includes IT companies that specialize in technological solutions that are unique for the market, allowing partners to maintain their leading positions and provide high quality products.
● PIN-UP.BUSINESS
The companies included in it have expertise in the legal field, finance and apply the best practices of marketing communications to achieve the goals of the customer. It also includes an in-house full-cycle recruiting agency.
● PIN-UP.CARE
Directions for working with non-profit organizations that declare the principles of social responsibility in the field of human rights, labor relations, environmental protection and charitable activities.
● PIN-UP.TRAFFIC
The direction provides the development of software and tools for working with affiliate partners. The companies included in PIN-UP.TRAFFIC are responsible for attracting high-quality traffic to the products and services that customers need.
● PIN-UP.CRM
This is a group of companies, the scope and task of which is to build a high-quality level of service and marketing for all customers of the ecosystem. The specialists of PIN-UP.CRM promptly solve problems and simplify the life of customers.
● PIN-UP.TEAM
This segment is focused on important principle of the ecosystem’s culture — well-being of our specialists. To do this, we regularly implement programs not only for adaptation, development and training of employees, but also for leisure activities.
● PIN-UP.PLAY
In this direction are represented independent companies that launching an operation model of online entertainment business under the PIN-UP trademark with requirements of local and international regulators.

Our mission – based on deep market knowledge and the latest technologies, develop the Ecosystem companies and remain industry leaders.

Company website:
https://pin-up.global/

DOU company page:
https://jobs.dou.ua/companies/pin-up-tech/