Business Analyst (offline)

Key tasks and role:

- Conduct business analysis for variety of projects and initiatives;

- Analyze the industry trends and market, make competitors/benchmark analysis;

- Collect and prioritize the product requirements from stakeholders and the focus group;

- Write use cases, user stories and documentation related to product features and functionality to describe the business processes;

- Identify gaps in current products and processes;

- Work with 3rd party developers integrating API and SDK products;

- Provide technical support to internal sales and ops units as well as partner engineering teams;

- Participate in troubleshooting, testing, launch and post go-live monitoring of integrated solutions;

- Compose and write technical documentation, integration manuals, guidelines and user manuals, training materials for the clients;

- Manage the internal user knowledge transfer and provide product demonstrations.

Requirements & Skills:

- Bachelor's Degree in Computer Science, Information Technology, Business Administration, Finances or other related field;

- At least 3 years experience working as a BA/Product Manager;

- Work with B2B/B2C environment;

- Knowledge of requirements / business analysis and project management principles, practices, techniques, and tools;

- Understanding the basics of usability and UI/UX (Figma);

- Experience with SQL;

- Strong knowledge in Jira, Confluence, Miro, UML, Google tools like a Google documents, Google sheets etc.;

Basic knowledge of html css, javascript

- Experience in creating mockups / sketches of the user interfaces;

- Ability to communicate effectively with both technical and non-technical individuals;

- Understanding of Agile methodologies;

- A self-starter, motivated, innovative, and capable of quick learning/adapting;

- Strong analytical and problem-solving skills;

- Clarity, consistency, attention to detail, independence, responsibility, punctuality, communication skills, ability to resolve conflict situations;

- At least an Upper-intermediate level of English.