Customer Support Specialist (Italian Desk) (offline)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Everhelp is a team of professionals creating fast-growing outsource support service for more than 40 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.

Now we are looking for Customer Support Specialist (Italian Desk) to be the first contact point for our customers providing excellent support to them.

Responsibilities:
- manage complaints, provide proper solutions and options via phone, chat and email;
- give required support, efficiently and effectively and in accordance with priority, impact and SLA’s;
- handle multiple chats simultaneously processing each of them with equal dedication;
- advise the company's customers on the products, their work and functionality via social networks;
- escalate unresolved problems, ensuring that members feel supported and valued, follow up on complaint/question status, ensure resolution.

Requirements:
- Italian — advanced/fluent, both written and communication skills;
- English — advanced/fluent, both written and communication skills;
- ability to work independently and as a member of various teams and committees;
- strong attention to details;
- handle customer situations in a polite, professional and timely manner;
- knowledge of main CRM systems will be of great advantage;
- have a solution-oriented mindset;
- a clear and effective communicator;
- be flexible with a schedule based on business demand (may require nights & weekends);
- strong work ethic and self-starter, and adapt to change within a fast-paced business environment;
- maintain a professional attitude in challenging situations.

What do we offer?
- Work in a team of professionals and with an audience of more than one million a month;
- Philosophy and conditions for your continued growth and development;
- Large space for the involvement of their own ideas and influence on the product.
- Large electronic library and access to fee-based online courses and conferences, internal talks and workshops.

Submit your resume and join our team!

About Everhelp

Everhelp — компанія екосистеми бізнесів Genesis. Ми аутсорсинговий support сервіс, який підтримує більш ніж 20 продуктів по всьому світу.

В Everhelp ми створюємо next-gen Cusomer Success екосистему користувачам з усього світу. Ми забезпечуємо першокласне обслуговування клієнтів та дбаємо про все: від конфігурації, контролю та обслуговування до щотижневих звітів з усіма необхідними метриками.

Компанію створили у 2021 році. За останній рік вона виросла з 2 до 90+ людей в команді. Наразі більшість наших співробітників знаходяться у безпеці, ми зберегли усі робочі місця, на додаток — продовжуємо посилювати нашу команду.

Company website:
https://www.ever-help.net/