SysOps (offline)

SMTP.com Integrated Operations Center is looking for an ambitious SysOps Engineer to join our growing team in Kyiv. The successful candidate will be essential in maintaining a modern Email Delivery Platform serving thousands of customers worldwide.

You will be responsible for supporting a complex email delivery platform, ensuring its stability and availability.

As part of Integrated Operations, you will be closely working with DevOps, Development and Customer Success departments, performing a critical role in connecting the dots between the early stages of new product creation to its live delivery and continuous support and improvements.

Requirements:

- 5+ years of hands-on recent experience in Linux server-side system administration (including server network administration, orchestration, etc.)

- Practical understanding of industry-standard Incident Management processes

- Ability and create and implement best-in-class technical documentation, processes and procedures

- Solution-driven mindset, strong problem-solving skills

- Ability to be a part of off-hours on-call rotation and escalation schedule or be a part of 24/7 shift rotation

- Confident spoken and written English language

Qualifications/Experience:

- Strong expertise in administration and engineering of Linux OS (Ubuntu, CentOS, AWS Linux)

- Experience with LXC, Docker virtualization, and Clouds (AWS containerisation experience preferred).

- Bash/python scripting experience for daily routine automation.

- Experience in various database administration and management (SQL, Redis, MongoDB)

- Experience in DNS server management, replication and redundancy configuration (private or public)

- Experience (1+ years) in task automation - Ansible CM or similar

- Experience in monitoring systems administration (Zabbix, Prometheus)

- Experience with AWS EC2 and Route 53 DNS

Responsibilities:

- Build, maintain and successfully resolve problems within the hybrid ecosystem of 500+ servers

- Implement, maintain and continuously improve Operations team processes to meet the target Service Level Objectives / Service Level Agreements and uptime goals and commitments

- Be an integral part of the Incident management process. Act as last-mile expert for the escalated issues and provide timed and efficient solutions, also providing subject matter expert (SME) assistance to teammates during the incident resolution process (both on/off hours on-call escalation participation)

- Support and optimize monitoring systems and related services around the product, including early incident detection and resolution with no- to minimal service impact

- Architect and implement increasingly better High Availability, Disaster Recovery and Business Continuity (Backup) solutions.

- Lead the operational efforts in platform cloud expansion, including infrastructure, network, security and monitoring design and ongoing enhancements

- Contribute and optimize hybrid resource management and utilization strategy. Lead the cost optimization/performance improvement processes within the team.

- Support and maintain the up-to-date documentation for the infrastructures, systems, components, services and network layers

- Participation in software release management cycle

We offer:

⏰ B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents

🏝 Social package: paid vacation and sick leaves (29 days)

💸 A transparent assessment and reward policy with a yearly review

👍 Ongoing professional development

🎉 Corporate events.

🗽 Free English classes.

🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!