Customer Support Specialist (German, English) Offline

We are looking for a Customer Support Specialist to join our dynamic team and provide high-quality support to our clients. Your role will involve addressing questions and issues that our customers may encounter, ensuring a high level of customer satisfaction.

Responsibilities:

-Interacting with customers via email, chat, phone, or other available communication channels.

-Responding to customer inquiries regarding our products.

-Resolving customer issues and providing assistance in resolving their queries.

-Offering technical and financial support for our products over the phone.

-Escalating queries to relevant departments for technical or financial difficulties, and obtaining feedback for further communication with customers.

-Reporting identified problems or errors on supported websites.

Work Schedule:

-Floating, rotational work schedule.

-5 working days per week.

-2 floating days off per week.

-Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Requirements:

-Proficiency in German and English at level C1 (both written and spoken).

-A minimum 1 year of experience in a similar position will be a plus.

-Excellent communication skills and the ability to interact effectively with customers.

-Quick learning and problem-solving abilities.

-Resilience and the ability to work in a high-pressure environment.

-Knowledge of the company's products and services (training will be provided).

Skills:

-Attention to detail and meticulousness in work.

-Communication, patience, high level of self-organization.

-Willingness to assist customers.

-Advanced PC skills.

-Ability to handle large volumes of information.

-Willingness to learn.

-Knowledge of Zendesk and Magento is a plus.

We offer:

-Competitive salary.

-Quality training and onboarding into the team.

-Opportunities for career growth and professional development.

-Pleasant working atmosphere within the team.

-Сompany equipment is provided for work.

-Opportunities to attend courses and training sessions.

-Vacation and sick leave (30 working days).

-Remote work option.

-Medical insurance.

-Corporate events.

If you aspire to work in a modern environment where your knowledge and communication skills are valued, join our team. Please send your resume indicating your expected salary level and English language proficiency. Kindly note that feedback regarding resume review results will be provided only if your candidacy is positively considered for further evaluation.