Head of Support and Community Department Offline

Are you ready to lead a dynamic team in providing unparalleled user support while actively shaping and enhancing the GT Protocol's brand across all media platforms? If you are driven by the excitement of the crypto industry and possess top-tier user support capabilities, we want you to take the helm as our Head of Support & Community.

Responsibilities:

- Provide visionary leadership to the Support & Community team, aligning efforts with the company's crypto-centric goals and values.

- Develop and execute strategies to ensure a positive company image and community engagement within the crypto space.

- Foster a collaborative and innovative team culture focused on delivering exceptional support and community experiences in the crypto community.

- Collaborate with the Departments to ensure timely and high-quality resolution of user queries.

- Interact with top traders and users, building and nurturing key relationships within the crypto community.

- Monitor user feedback across platforms, chats, and social media, taking proactive actions to maintain a positive company image within the crypto industry.

- Collaborate with the Community Team Lead to address emerging problems and communicate information effectively.

- Define roles and responsibilities within the Support & Community team, optimize task assignments, distribution, and completion reporting.

- Design and implement effective onboarding and training programs for new specialists.

- Collaborate on the execution of tasks assigned by leadership, promoting a unified approach to community building within the crypto ecosystem.

- Proactively manage the company's image by promptly addressing issues and leveraging positive interactions.

Requirements:

Experience:

- 3+ years of proven experience in Support / Community roles.

- Background in the crypto space (trading).

- Proven experience in managing and leading teams effectively.

Skills:

- English at least B2 (spoken).

- Excellent communication and interpersonal skills.

- Strong organizational and leadership abilities.

- Familiarity with cryptocurrency and trading platforms.

Will be a plus of experience with:

- Familiarity with project management tools and analytics.

- Demonstrated success in shaping positive brand perception within the crypto community.

If you are an accomplished professional with a passion for creating exceptional user experiences and building vibrant communities within the crypto world, we invite you to apply for the Head of Support & Community position. Your expertise will play a pivotal role in shaping the future of user support and community engagement in the crypto industry. If you’re still reading this, we eagerly await your CV, portfolio, and cover letter. Join us in navigating the exciting landscape of crypto support and community building!