Middle OpenAPI Support Engineer (offline)

Required Skills:

- Proficient in HTML, JavaScript (JS), CSS, and Markdown with at least 2 years of experience.

- Skilled in using Chrome Developer Tools for debugging.

- Comfortable with CLI (command-line interface) operations.

- Experience with CI tools like Github Actions and Bitbucket Pipelines.

- Strong background in API development and management.

- Expertise in Swagger/OpenAPI specification or JSON Schema is crucial.

- Demonstrated ability to troubleshoot and investigate issues efficiently.

- Proven track record of self-motivation and continuous learning.

Responsibilities:

- Provide timely, accurate, and delightful support to customers, ensuring high satisfaction levels.

- Innovate to create memorable experiences for customers, making them feel valued.

- Continually grow product knowledge through every customer interaction.

- Investigate bugs thoroughly and file detailed reports for the engineering team or resolve them directly.

- Handle customer communications across various channels including In-App Intercom Messenger, forums, social media, and feature request boards.

- Escalate issues appropriately while maintaining clear communication with all stakeholders.

- Mentor team members to enhance their technical and support skills.

Project description:

Most documentation is hideous, chronically outdated, and hard to manage. Most companies have no clue how their APIs are used. We’re fixing that by making documentation and API logging simple, beautiful, and easy for everyone. So companies can build stronger developer communities and make better connections with their customers.

ReadMe gives teams the tools they need to create and manage beautiful documentation with ease, monitor their APIs, and connect with their users in more personal ways.

What we offer:

- Healthy workplace environment

- Strong and friendly development team

- Competitive reward

- Compensation for education

- Flexible schedule

- 10 paid vacation days, 4 paid days-off