Middle OpenAPI Support Engineer (offline)

Required Skills:

- Proficient in HTML, JavaScript (JS), CSS, and Markdown with at least 2 years of experience.
- Skilled in using Chrome Developer Tools for debugging.
- Comfortable with CLI (command-line interface) operations.
- Experience with CI tools like Github Actions and Bitbucket Pipelines.
- Strong background in API development and management.
- Expertise in Swagger/OpenAPI specification or JSON Schema is crucial.
- Demonstrated ability to troubleshoot and investigate issues efficiently.
- Proven track record of self-motivation and continuous learning.

Responsibilities:

- Provide timely, accurate, and delightful support to customers, ensuring high satisfaction levels.
- Innovate to create memorable experiences for customers, making them feel valued.
- Continually grow product knowledge through every customer interaction.
- Investigate bugs thoroughly and file detailed reports for the engineering team or resolve them directly.
- Handle customer communications across various channels including In-App Intercom Messenger, forums, social media, and feature request boards.
- Escalate issues appropriately while maintaining clear communication with all stakeholders.
- Mentor team members to enhance their technical and support skills.

Project description:
Most documentation is hideous, chronically outdated, and hard to manage. Most companies have no clue how their APIs are used. We’re fixing that by making documentation and API logging simple, beautiful, and easy for everyone. So companies can build stronger developer communities and make better connections with their customers.

ReadMe gives teams the tools they need to create and manage beautiful documentation with ease, monitor their APIs, and connect with their users in more personal ways.

What we offer:

- Healthy workplace environment
- Strong and friendly development team
- Competitive reward
- Compensation for education
- Flexible schedule
- 10 paid vacation days, 4 paid days-off

About Fluvius

Life Story

“Fluvius started on October, 2015 by Georgiy Gres living in Austria that times. The growing of the company from nothing to 7 people in a team and 5 simultaneous projects was very amazing and ambitious way of development during all the following year.

In less than 8 months after the start we moved to our first office as the organisational culture and operational communications of the team required this. We were happy. The business developed was good until we acceded 10 people and the management became hard. In the result and fortunately, our business was bankrupt on the eve of the new year and we were gaining fabulous experience from that! Based on this experience, knowledge of business administration and skills of programming, the great initial set of business processes in combination with agile organisational structure was developed.

Thereby, Fluvius provides stunning level of services in web and mobile development nowadays, having 100% of satisfied clients mainly thanks to Anton Yakushin for the excellent quality of the code, as well as to Georgiy Gres for our strong business-processes and systems. Special thanks to all our partners and employees for solving hard problems, accepting of innovations and development for the better!

Fluvius always stays at the source of success of its clients, since the Client is the core value. Moreover, we heavily strive to make successful the clients of our clients providing rather the complex interactive business support, than only the programming services.”

Company website:
https://fluvius.co/

DOU company page:
https://jobs.dou.ua/companies/fluvius/