Senior Customer Success Manager (B2B) (offline)

Summary: 

Pharmbills is seeking a highly motivated and detail-oriented Senior Customer Success Manager to join our growing team. In this role, you will play a crucial part in ensuring the timely and accurate processing of invoices and payments, maintaining accurate financial records, and maintaining open communication with vendors and administrators regarding invoice statuses. You will also be responsible for preparing weekly and daily reports for the manager. 

Responsibilities: 

1 Domain Knowledge:

· Develop a deep understanding of clients’ needs and align team capabilities to exceed client expectations.

· Stay updated with industry news, trends, and best practices.

2 Client Service:

· Advocate for the client, striving for 100% client satisfaction.

· Serve as a liaison between the client and the team, ensuring effective communication of project progress, commitments, and responsibilities.

· Share weekly reports with clients.

3 Strategic Thinking:

· Act as the client's strategic advisor, identifying and driving expansion opportunities.

· Play an active role in shaping the overall business strategy.

4 Initiative:

· Analyze data, metrics, and industry trends to anticipate future issues, provide innovative solutions, and enhance workflows.

5 Leadership:

· Manage a team of Team Leads (TLs) and Representatives.

· Align the team with organizational goals, tracking performance to drive continuous improvement.

· Foster team relationships and synergies to energize and motivate the team.

· Collaborate with TLs on recruitment, task distribution, backup plans, roster management, orientation, and development.

· Recommend promotions and raises in coordination with clients and HR.

6 Coaching:

· Guide the team's skill development and performance, providing prompt and constructive feedback.

· Foster a healthy and stimulating team environment that encourages a growth mindset.

7 Communication:

· Promote information sharing, responding promptly and thoughtfully to client and team communication.


Qualifications: 

Minimum of 2 years of experience in client-facing, account management, or international sales roles.

· Minimum of 3 years of experience in team leadership or performance management roles.

· University degree in a relevant subject.

· Fluency in English and Ukrainian.

· Intense interview and project management skills (preferred).

· Organizational skills to establish effective processes and meet performance targets.

· Analytical skills to address complex issues and opportunities.

· Problem-solving ability to find creative solutions and act decisively.

· Stress tolerance and adaptability in a fast-paced environment.

· Emotional intelligence to manage conflict and interpersonal dynamics.

· Tech-savviness, including proficiency in Microsoft Office Suite and G Suite.


Who You Are:

· Curious and intellectually driven, with a relentless pursuit of knowledge.

· Decisive and confident, even in uncertain situations.

· Excellent communicator who keeps messages clear and straightforward.

· Conscientious and committed to honoring commitments with solid integrity.

· Calm under pressure, believing in your and your team’s abilities.

· Driven and determined, with a passion for success.



What We Offer:

· Competitive salary with bonus opportunities based on KPI achievement.

· Twenty-four business days of vacation per year.

· Medical insurance coverage.

· Educational budget for professional development.

· Opportunity to work closely with our leadership and shape business strategy.

· Mentorship and knowledge-sharing opportunities with junior colleagues.

· A collaborative and diverse work environment surrounded by talented individuals.


Join Our Thriving Team: 

Embrace the opportunity to join a supportive and collaborative team, where your contributions are valued, and your growth is nurtured. Seize the chance to make a tangible impact on the financial health of our client's facilities and experience the satisfaction of working for a company that prioritizes innovation and excellence. 

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

Please apply if you have the qualifications needed and are ready to maintain the required duties daily!

About Pharmbills

Pharmbills — is an American company headquartered in New York.
We create teams for USA companies and help them with customer support, finances, documents, and IT support.

Today we got more than 450 team members in Odesa, Kharkiv, Kyiv, and Vinnytsya. We are always looking for a team of those who speak English at a level from Upper-Intermediate and above (B2, C1, C2, ∞).

Pharmbills is a unique experience and an opportunity to work with America without leaving Ukraine. Join and develop with us!

Learn more on our website: pharmbills.me

Company website:
http://pharmbills.me

DOU company page:
https://jobs.dou.ua/companies/pharmbills/