Mobile Services Support Agent (English speaking) $1500-1700

JOB DESCRIPTION:
Experience working with US wireless carriers like Verizon, AT&T, T-Mobile is highly desired. This is not an IT helpdesk position.

Fully Remote role working for the U.S. company. This is a full-time work that requires commitment to the schedule. 40 hours per week are guaranteed. Schedule: hours can be fit into 24/7 schedule, but most likely into 04:00 to 18:00 Ukraine time and weekends 24/7. Schedule will be built on rotation with other team members. Each shift is 8-9 working hours.

RESPONSIBILITIES:
• This position will work in a Help Desk department as a Mobility HelpDesk Support Agent.
• B2/C1 Level English is a must.
• Communicate with clients by phone, email and client support ticket system.
• Learn wireless carriers plans and features and apply that knowledge to provide excellent customer support.
• Communicate effectively within a team when sharing information or acquiring additional knowledge.
• Possess the ability to find solutions based on limited resources.
Other responsibilities will include but not be limited to: data processing in systems and reports, mobile accounts management, order placing, inventory management, task tracking. We will provide you with training and tools to succeed.

REQUIRED SKILLS & EXPERIENCE:
• Experience in the US Wireless Telecom industry is highly desired but not required (knowledge of major carriers – Verizon, AT&T, T-Mobile).
• Must have advanced level of English (B2/C1).
• Great written and verbal English.
• Customer Service Experience in English.
• Knowledge of data processing (excel, Google sheets).
• Must be detail-oriented and self-organized.

MUST HAVE:
• Access to fast/reliable internet (at least 100 Gbps);
• Fast-processing computer, headset, web camera and at least 24” monitor;
• Availability to work within required hours.

ABOUT THE COMPANY:
Intratem are US-based mobility expert company with 20 years of experience in the Mobility Lifecycle Management sector. We help our clients by taking on the burden of mobility management, end user support, inventory, and complete lifecycle of the device. Our main services include: Mobility Reports and Expense Optimization, Mobility Helpdesk and Mobile Device Management and Deployment. www.intratem.com

About Intratem

Intratem is an expert in the Mobility Lifecycle Management sector with over 18 years of experience saving companies millions of dollars in mobile expenses. Since our founding in 2004, Intratem has recognized the tremendous impact of mobility on a company’s success. We help our clients by taking on the burden of mobility management, end user support, inventory, and complete lifecycle of the device from the IT department on to us without spending any additional company money. Through proactive wireless expense optimization, we reduce hard costs by as much as 40% without switching carriers or renegotiating base rates by rightsizing plans before the bills close.

Company website:
https://www.intratem.com