Customer Support Specialist (offline)
Location: Remote (Working on Eastern Standard Time, EST)
Language Requirement: Fluent English
About Us
We are a dynamic and growing online auto parts store dedicated to providing high-quality automotive parts and accessories to our customers in the United States. Our commitment to excellence extends to our customer service, where we strive to offer unparalleled support and assistance. To strengthen our team, we are seeking a motivated and skilled Customer Support Specialist who shares our passion for cars and customer satisfaction.
Role Overview
As a Customer Support Specialist, you will play a critical role in administering our online store and interacting directly with our customers. Your main responsibilities will involve assisting customers in product selection, processing orders, and ensuring a smooth and satisfactory shopping experience. This role requires direct sales through phone, email, and chat communications, providing qualified support to our customers, and overseeing order processing and control.
Key Responsibilities
- Customer Interaction: Provide exceptional support to customers via phone, email, and live chat. Assist in product selection, answer queries, and resolve issues promptly.
- Sales Support: Engage in direct sales conversations, understanding customer needs and recommending suitable products to enhance their shopping experience.
- Order Processing: Efficiently process customer orders, from placement to delivery, ensuring accuracy and timely fulfillment.
- Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide accurate information and recommendations to customers.
- Website Administration: Assist in the administration of our online store, ensuring product listings are accurate and up-to-date.
Experience: Proven experience in customer support, sales, or a related field, particularly with English-speaking audiences (US, Canada).
Language Skills: Fluent in English, with excellent verbal and written communication skills.
Technical Skills: Proficiency in CMS systems such as WordPress and Shopify is highly desirable.
Soft Skills
- Exceptional communication skills, with the ability to clearly convey information.
- Understanding of sales strategies and principles of customer service.
- Ability to multitask and manage priorities in a fast-paced environment.
- High level of responsibility, stress resistance, and an innate fast learning ability.
- Strong technical literacy, with a keen eye for detail.
Why Join Us?
Remote Flexibility: Enjoy the convenience of working remotely, while being part of a supportive and collaborative team.
Career Growth: Opportunities for professional development in a growing company.
Impactful Work: Make a significant impact on customer satisfaction and contribute to the success of our company.
Language Requirement: Fluent English
About Us
We are a dynamic and growing online auto parts store dedicated to providing high-quality automotive parts and accessories to our customers in the United States. Our commitment to excellence extends to our customer service, where we strive to offer unparalleled support and assistance. To strengthen our team, we are seeking a motivated and skilled Customer Support Specialist who shares our passion for cars and customer satisfaction.
Role Overview
As a Customer Support Specialist, you will play a critical role in administering our online store and interacting directly with our customers. Your main responsibilities will involve assisting customers in product selection, processing orders, and ensuring a smooth and satisfactory shopping experience. This role requires direct sales through phone, email, and chat communications, providing qualified support to our customers, and overseeing order processing and control.
Key Responsibilities
- Customer Interaction: Provide exceptional support to customers via phone, email, and live chat. Assist in product selection, answer queries, and resolve issues promptly.
- Sales Support: Engage in direct sales conversations, understanding customer needs and recommending suitable products to enhance their shopping experience.
- Order Processing: Efficiently process customer orders, from placement to delivery, ensuring accuracy and timely fulfillment.
- Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide accurate information and recommendations to customers.
- Website Administration: Assist in the administration of our online store, ensuring product listings are accurate and up-to-date.
Experience: Proven experience in customer support, sales, or a related field, particularly with English-speaking audiences (US, Canada).
Language Skills: Fluent in English, with excellent verbal and written communication skills.
Technical Skills: Proficiency in CMS systems such as WordPress and Shopify is highly desirable.
Soft Skills
- Exceptional communication skills, with the ability to clearly convey information.
- Understanding of sales strategies and principles of customer service.
- Ability to multitask and manage priorities in a fast-paced environment.
- High level of responsibility, stress resistance, and an innate fast learning ability.
- Strong technical literacy, with a keen eye for detail.
Why Join Us?
Remote Flexibility: Enjoy the convenience of working remotely, while being part of a supportive and collaborative team.
Career Growth: Opportunities for professional development in a growing company.
Impactful Work: Make a significant impact on customer satisfaction and contribute to the success of our company.
About Newtoria Inc.
Dieselino - fast, reliable, and in touch.We helped more than 1,000 customers to increase engine power with fuel economy.
Company website:
https://dieselino.com
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