Technical Support Engineer (Poland) (offline)

At Object First, we believe in a world where data is safe and secure, and straightforward to implement and manage, releasing you from the burden of complex data management. Object First is specializing in providing an innovative and immutable backup solution tailored for Veeam backup and replication using object-based storage.

We are looking for a skilled Technical Support Engineer with prior experience, fluent in English and German, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments.

Responsibilities:

Provide efficient and effective technical support to customers.

Diagnose and troubleshoot software and hardware issues related to the product.

Collaborate with cross-functional teams to promptly resolve complex technical problems.

Guide customers through proper configurations and best practices for an exceptional experience.

Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.

Stay updated on industry trends and emerging technologies in data backups and security.

Qualifications:

Language proficiency: fluent English and German. French will be a plus.

Proven experience in technical support, preferably in data backup or storage solutions.

Strong knowledge of Veeam data backup products.

Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.

Advanced user or administrative level experience with Ubuntu Linux and Windows Server.

Strong knowledge of server hardware.

Excellent problem-solving and analytical skills.

Effective communication and customer service skills.

Familiarity with industry-standard certifications (e.g., Veeam) is a plus.

We offer:

An exciting opportunity with a global, high-growth IT company.

Comprehensive medical coverage.

Sport benefits.

Remote work options.

Competitive salary.

Opportunities for professional development and growth.

A supportive and collaborative work environment.

If you are passionate about assisting customers with technical challenges and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join Object First and contribute to our commitment to delivering exceptional technical support in the immutable backup storage industry.

Object First is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.