CX Researcher (offline)

Responsibilities:
Performs the process of research, from task accept until the delivery of final results:
- participation in sociological research (qualitative and quantitative);
- quantitative research skills using SPSS or similar statistics tools
- carrying out planned sociological, customer & user experiences researches;
- analysis of user metrics, customer behavior and pain points;
- analyzing the CX metrics of NPS, CES, and Churn Rate;
- analysis and building of personas and customer portraits;
- сonducting research for the construction of CJM
- independent proposal of conclusions and recommendations;
- independent initiation & methodical design of research;
Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research.
Helps to provide actionable and meaningful data-driven insights that represent the voice of multiple users.

Required Experience:
Solid understanding of product research methodologies and tools.
1–3 years of experience in product research or related fields.
Experience with conducting user research studies, including surveys, interviews, and usability testing.
Ability to synthesize research findings into actionable insights and recommendations.
Familiarity with qualitative and quantitative data analysis
Experience with online collaboration tools (e.g. Microsoft Teams, Slack, Google Meets, Jira, Confluence, Google Drive)
Uses spreadsheets tools (e.g. Microsoft Excel, Google Sheets)
Familiar with user research principles, such as recruitment, screening, and moderation
Assist in executing research studies and collecting data through various research methods such as surveys and interviews.
Familiar with secondary research principles, such as literature review, market analysis, and competitor analysis
Conducts UX research to understand the target audience, competitors, and market trends

Leadership:
Collaborates with cross-functional team members and contributes to brainstorming sessions.
Completes assigned tasks with guidance and direction from more senior team members.
Develops foundational knowledge in product research methodologies and tools.
Ability to listen and take into account the views of other team members and users

Functional:
Uses analytics and metrics to measure product success
Conducts UX research for identifying user needs
Learning about user needs, behaviours, and attitudes through user research and secondary research
Conductions and analyses qualitative and quantitative user research

Cross-Functional:
Analyses feedback from users and the team to improve the product
Collect ongoing feedback and interaction with customers to get feedback on the use of the product
Collaborate with cross-functional teams, such as product managers and product designers, to identify research needs and objectives

What do we offer?
Stable employment in the fast-growing international company
International career in a multicultural environment with lots of opportunities to grow
Annual vacation of 28 calendar days and 1 additional day off on your birthday
Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)
Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Flexible working hours and hybrid work
Military conscription reserve

Join us today and let’s create a success story together!

About AUTODOC

AUTODOC is a multicultural tech-company active in 27 countries and with ~5000 people from over 50 nations where things are going fast forward. We are currently in a transformative phase and looking for innovative, tech-driven and agile people to join us across europe. We are striving to create an environment where people are safe and supported - whether it's in an office space or work-at-home.
Are you, or do you know someone who would fit this description then please contact us now and our team will get back to you as soon as possible.

**About the Project:** IT department consists of more than 500 people. The department accompanies the entire business and works with high-load projects of various directions, including logistics, retail, marketing, processing, automated warehouses, mobile and web development. And the IT team loves it!
Moreover, everything rests on this team. We have both successfully released projects and R&D ones.

Want to be a cool IT professional who creates a real product? Join our team of winners!

Company website:
https://autodoc.group/en/career

DOU company page:
https://jobs.dou.ua/companies/autodoc/