Monitoring Agent (offline)

Hello! We are AnyTeam, a fintech company, looking for a Monitoring Agent to join our friendly team.

Key Responsibilities:
• Monitoring of transactional activity and its conversion;
• Issue cases escalation to the technical team and control their timely resolution;
• Collaborating with partners and ensuring stable speed of operational processes execution;
• Ensuring correct and timely tasks set to relative departments & partners;
• Being up-to-date with new developments, changes and feature releases;

Required skills:
• Analytical, diagnostic, and problem-solving skills;
• Experience in FinTech support;
• Basic understanding on specifics of various payment systems work & their processing
• Skills & ability to work with large data volume in Excel or Google Sheets;
• Liability, stress resistance, attentiveness & logical thinking;

Would be a plus:
• Confident knowledge of crypto;
• High level of English;
• Customer Support experience;
• Degree in Finance (or 1+ experience in Finance sphere);

Schedule:
- 2/2 shifts
10:00 a.m. till 10:00 p.m.

What we offer:
• Full-time position;
• Corporate laptops;
• Medical insurance;
• Paid courses, conferences, training sessions, workshops etc.;
• English classes;
• Sport/hobby/psychologist compensation;
• Working remotely or in a cozy and full equipment coworking space in Kyiv;
• Developing in a team of experienced and open-minded professionals who are open to suggestions for process improvement.

About Any Team

AnyTeam is highly specialized in the field of high-performance financial systems, as well as we have expertise in the development of payment systems, aggregates, terminals, and gateways. We are developing our own products that are being used in the field of finance. We are not very public so we prefer to share information about us only with potential mates, not with a whole world.

Company website:
https://anyteam.rocks/

DOU company page:
https://jobs.dou.ua/companies/anyteam